Technical Account Manager, Colombia

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Radware A tiempo completo
Technical Account Manager, Colombia I)

Technical Account Manager - Cloud Services, Colombia

_ Position overview:
_


_ Responsibilities:
_


  • Build strong and positive relationships with customers in CALA
  • Manage the customer from onboarding, through the life cycle and ongoing Activities
  • Perform and provide detailed reviews of service disruptions, tickets, metrics, business reviews
  • Oversee customers satisfaction, retention, upsell/crosssell
  • Handle expert's level tickets related to CALA's customers
  • Act as the highest technical escalation for customers in CALA
  • Act as the escalation point for the customer inside the organization for fast resolution
  • Resolution of complex cloud related issues
  • Lead the communication and technical resolution during high priority incident management

_ Qualifications:
_


  • BSc/BA in Computer Science or equivalent
  • 5+ years of experience in services, account management, or related customerfacing experience
  • 2+ years of experience in SaaS enterprise solutions
  • Excellent understanding of network design (e.g. LAN/WAN, switches/routers, routing protocols such as BGP and OSPF) and protocols (e.g., IPv4, TCP/IP, VPN, IPSec, HTTP, DNS)
  • Passionate about technology and how it can be leveraged to drive business impact
  • Fanatical about customer success and tenacious at driving longterm customer value
  • Highly datadriven with a commitment to drive and track a consistent engagement process with all customers in your portfolio
  • Enthusiastic team player with the ability to influence others
  • Excellent verbal and written communication skills
**_
Language and Communication Skills_**- Proficient in English and Spanish, Portuguese is a plus.

  • Excellent written and spoken communication skills
  • Excellent presentation skills; high degree of comfort with both large and small audiences
  • Exhibits good listening skills and comprehension
LI-PJ1

Primary Location:
CO-CO-Bogota

Other Locations:
CO-CO-Bogota

Work Locations:
Radware Colombia, Bogota Ak. 9 #115-06 Oficina 60- Edificio TierraFirme Bogota 110221

Job:
Technical Support
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