Specialist Industrial Projects

hace 2 semanas


Colombia DHL A tiempo completo

Title:
Specialist IP


Location:
GSC BOG

In this role, person will be responsible for overseeing the end-to-end invoice management process for our Industrial Projects area.

The primary focus will be on ensuring accurate and timely processing of invoices, maintaining stakeholders' relationships, and resolving any billing discrepancies.


Key Responsibilities:

  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
  • Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
  • Meet all commitments to the customers in terms of followup/ongoing communication.
  • Meet all commitments to the customers in terms of followup/ongoing communication.
  • Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer.
  • Record any customer complaints; solves customer complaints or assigns tasks to other functions.
  • Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.

Skills / Requirements:

  • Students/ Professionals in industrial engineering, international business, or related fields
  • Minimum of 3 year in Freight Forwarding.
  • Proven experience in billing, invoice management or accounts payable role.
  • Excellent verbal and written communication skills & business skills in English and Spanish
  • Customer service and communication skills.
  • Teamwork and autonomy.

Relevant information:

  • Salary: $3,000,000
  • Type of Contract: Indefinite
  • Directly with DHL Colombia.
  • Performance bonus from 7% to 13% of salary ($ min
- $ max)

  • Food Allowance: $95.564
  • Medical health and life insurance.


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