Senior Technical Customer Consultant

hace 4 semanas


Colombia TEAM International Services A tiempo completo

About Team International

  • We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a clientcentered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.
  • TEAM provides you with flexible engagement models, top IT talent, and full compliance.
  • Your business and specific project needs are unique and require a customized approach to IT and software development outsourcing.
  • Partner with TEAM to design the ideal engagement model to fit your business and technical needs, and quickly find the talent required to build your innovative IT solution in record time all while ensuring full security and regulatory compliance.

Our guiding values

  • Customer-Centric "Winwin is our partnership strategy"
  • Trust & Transparency "We say what we mean, do what we say, and do what is right."
  • Flexible & Adaptable "Solving challenges creatively"
  • Teamwork & Celebration "Work hard and enjoy our victories together"
  • Social Responsibility "We envision a better world and take action to make things happen"

The Position

  • The Technical Customer Consultant is a knowledgeable Python, SQL, and Cloud backend programmer who is responsible for helping BriteCore's Insurance Policy Administration customers diagnose and resolve their most complex challenges.

Responsibilities

  • Provide excellent service over the phone and in writing along with assisting the customer with troubleshooting.
  • Answer complex questions about BriteCore and its use, configuration and functionality.
  • Employ excellent time management and customer communication skills to ensure that you are working on the most urgent/important issues and collaborating with customers on the status.
  • Create wellthought out detailed feature specifications to meet client needs and enhance the solution.
  • Staff an oncall rotation for critical incidents.
  • Escalate critical issues and defects as necessary with Engineering, Hosting, and Data teams, provide business impact, and collaborate with appropriate stakeholders and senior team members on fixes.
  • Become an expert in the usage, configuration, and troubleshooting of the BriteCore Insurance Policy Administration SaaS solution. This will include lines, policies, claims, and reports.
  • Develop a deep knowledgebase in Mutual P&C Insurance best practices and work processes including insurance policy manuals, rating manuals, and underwriting guidelines.
  • Leverage your technical knowledge in Python, SQL, AWS, and Linux backend development and your P & C insurance work process and BriteCore solution expertise to quickly determine root causes and provide elegant solutions to complex issues.
  • Understand the vast number of settings in the platform and try permutations to solve client's configuration problems and isolate/characterize defects.

Requirements:

  • 2+ Years experience in Python Backend Web Development in Enterprise, B2B SaaS companies: Programming, debugging, scripting, and Django, , or other frameworks.
  • Computer Science, technical degree, or equivalent practical experience with a solid understanding of programming concepts.
  • MySQL query, report writing, DBA experience.
  • Familiarity with AWS Technologies:
- a. EC2 (Servers/Instances), ECS and Lambda & API Gateway.
- b. Amazon S
  • Get in and download log files. Vendor integrations.

- c. CloudWatch
  • Writing queries.
- d. Step Functions.

  • Experience testing API endpoints.
  • Experience working in an Ubuntu environment (Linux), SSH'ing into sites, running shell tools/scripts, navigation and basic administration.
  • Familiar with JavaScript.
  • Strong troubleshooting and debugging skills.
  • Good written and verbal communication skills
- a. English intermediate/advanced
  • C1 CEFR is a MUST
  • Desire to learn continuously and operate in a fastpaced environment

Nice to have:

  • MooTools, jQuery, and Knockout JS.
  • Familiar with Jinja code to write custom document templates for customers.
- a. Write, test, and deploy PRs

  • Experience with GitHub highly desirable
  • Experience using ZenDesk, JIRA, and Google office solutions will be helpful.
  • BriteCore Product usage and configuration expert with great problem solving and root cause analysis skills.
  • Able to create complex reports using solutions like SQL and/or AWS QuickSite.
  • Mutual Insurance industry expertise with the ability to quickly become highly proficient in BriteCore usage and configuration is preferred.
  • Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
  • Empathy and a proven ability to understand customer needs.
  • Passionate about customer success and how it can transform


  • Colombia, Huila Laborintos A tiempo completo

    We are seeking a highly motivated and experienced senior real estate consultant to join our dynamic team. As a senior consultant, you will have the opportunity to work with a wide range of clients and projects and residential investments, your expertise will be instrumental in guiding our clients towards successful financial decisions. **Mission of the...

  • Consultant

    hace 1 mes


    Colombia, Huila Datavail A tiempo completo

    Required skills: - Working knowledge of Oracle DDL syntax and PL/SQL language - Understanding of Agile development methodology - Work with all levels within the organization, from leadership and senior management to the workforce - Test functionality of and interactions between enterprise financial systems from an end user perspective. - 4 years total of...


  • Colombia Adenza A tiempo completo

    **Calypso Technology and Axiom SL have merged to form a new company, Adenza.** **** *** **** **Division Overview** Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic...


  • Colombia SD Solutions A tiempo completo

    On behalf of **NDA Company (Fin Tech)**, SD Solutions is looking for a talented **Associate Solutions Consultant** to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ The Associate Solution Consultant a product expert and key member of the sales team...


  • Colombia, Huila Datavail A tiempo completo

    **Required Skills**: - Bachelor’s degree in Info Systems, Business Administration, Accounting, Finance, Information Technology with a Business minor, or equivalent work experience required - Minimum of 3 - 5 years of experience in Oracle Financials R12 primarily in Accounts Receivables, Accounts Payables and General Ledger in a functional capacity. -...


  • Colombia SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services Why SoftwareONE?: The role: **About the role** The Professional Services SAP Consultant will be part of the SAP Professional Services Team. **Role & Responsibilities**: - The position requires knowledge of architecture, technical concepts, practices and procedures related to SAP systems, as well as SAP on Cloud...


  • Colombia SD Solutions A tiempo completo

    On behalf of NDA Company (Fin Tech), SD Solutions is looking for a talented Associate Solutions Consultant to step onto a fintech unicorn rocketship SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._The Associate Solution Consultant a product expert and key member of the sales team in...


  • Colombia, Huila Jairo Santa A tiempo completo

    We are seeking a Level 1 Technical Support and Customer Service Agent to join our customer service team. This role is instrumental in providing entry-level technical support to our customers, resolving technical issues, and ensuring a satisfactory end-user experience. The position is completely remote and will require availability to work night hours, from...


  • Colombia, Huila Jairo Santa A tiempo completo

    **We are seeking a Level 1 Technical Support and Customer Service Agent to join our customer service team. This role is instrumental in providing entry-level technical support to our customers, resolving technical issues, and ensuring a satisfactory end-user experience. The position is completely remote and will require availability to work night hours, from...

  • Senior .NET Consultant

    hace 4 semanas


    Colombia Kualty A tiempo completo

    What were looking forWe are looking to hire an Senior.NET Consultant at 4+ years of experience. Someone who has experience with event hubs/logic apps/api-m able to get data from other systems to Azure, experience with Azure DevOps deployments to cloud native servicesExperience and knowledge Experience with Azure DevOps deployments to cloud native services-...


  • Colombia SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...


  • Colombia ttg Talent Solutions A tiempo completo

    **Title: ERP Cloud Senior Consultant** **Location: Colombia (Remote)** **Type: Contractor** **Description**: - **Essential Functions**: - Experienced in implementing Oracle Cloud Procure-to-Pay and Project modules: - Oracle Projects Costing (PJC) - Oracle Project Contract Billing (Desirable*) - Oracle Inventory (INV) - Oracle Fixed Assets (FA) - Oracle...


  • Colombia Kualty A tiempo completo

    What were looking forWe are looking to hire an Senior Azure data consultant at 4+ years of experience. Someone who has experience with subscribing to event hubs and distributing data through to Synapse for consumptionExperience and knowledge Azure Synapse English C Applies all LATAMCompensation & Benefits We offer international contract Work 100% Remote,...

  • Senior Project Manager

    hace 4 semanas


    Colombia Blankfactor A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Who We AreBlankfactor is a global service provider offering end-to-end delivery of custom software solutions. We provide mission-critical full-stack development, management, and consulting services to support...


  • Colombia Hexagon Asset Lifecycle Intelligence A tiempo completo

    **Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** (Hexagon) is seeking a **Senior Implementation Analyst **within our ALI Americas group to work in ** Colombia, Chile, Mexico or Brazil**. Take a look at the description below and join us! - Participate in projects - Provide consulting services such as software configuration and...


  • Colombia SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...


  • Colombia SAP A tiempo completo

    **We help the world run better** **Business Processes Senior Consultant - Transportation Management (TM)** **PURPOSE AND OBJECTIVES**: - Application specific solution consulting (TM - Implementation: creation of business blueprint, Execution based on a blueprint, creation of test cases, test scheduling and execution, key user training, go live support,...


  • Colombia Kualty A tiempo completo

    What were looking forWe are looking to hire an Senior Power BI Consultant at 4+ years of experience. Someone who understands more than just building reports and who has experience with developing reports with data level security and understands the various Power BI implementations/licensing modelsExperience and knowledge Power BI implementations/licensing...

  • Technical Account Manager

    hace 3 semanas


    Colombia LiveVox A tiempo completo

    LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences while helping to mitigate compliance risk. With more than...


  • Colombia, Huila Datavail A tiempo completo

    Our Culture At Datavail, a resume gets a job applicant an interview, and character gets that person a job. Here, we look for more than smarts, experience and proficiency. On top of those requirements, we seek people who mesh with our corporate values. We seek brilliance without bravado and know-how without a know-it-all attitude. We hold low ego in high...