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Cloud Support Analyst
hace 3 meses
Gestionar los incidentes y problemas relacionados con VMware y Cloud IBM. Escalar los incidentes relacionados con fallas en los componentes de los servidores al proveedor IBM Cloud. Coordinar e implementar los cambios en servidores, incluyendo aquellos que pueden afectar los niveles de servicios de terceras partes. Informar el desempeño respecto de los niveles de servicio sobre el soporte y administración de la plataforma IBM Cloud. Mantener la documentación de parámetros de configuraciones de VMware e IBM Cloud. Mantener en modalidad 7x24, vigilancia/disponibilidad ante eventos de la plataforma Vmware e IBM Cloud, responder y resolver los incidentes. Administrar el inventario, incluyendo clúster, Data Center, datastores, folders, hosts, networks, pools de recursos, plantillas, máquinas virtuales y vApps.
Gestionar y reportar las licencias que aplican a los hosts ESXi, vCenter Server y otras soluciones tales como vCenter Site Recovery Manager, vCenter CapacityIQ y vCenter Operations Manager en la plataforma de IBM Cloud.
Gestionar y configurar los hosts en vCenter Server. Crear y desplegar máquinas virtuales, plantillas y clones. Configurar el hardware, opciones y recursos de las máquinas virtuales. Administrar MV incluyendo migración con VMware vSphere vMotion y usando snapshots. Asegurar el ambiente vSphere, tanto a nivel de MV, capa de virtualización y capa de redes virtuales. Hacer hardening del sistema operativo del host de vCenter Server. Realizar análisis de capacidades para crecimientos de la configuración en la plataforma IBM Cloud.Provisionamiento de recursos – IBM Cloud Creación y configuración de:
Instancias de servidores virtuales, Redes Almacenamiento.
Implementación de políticas de respaldo:
Configuración y gestión de políticas de respaldo para garantizar la integridad y disponibilidad de los datos.
Implementación de soluciones de alta disponibilidad y recuperación ante desastres:
Configuración y prueba de soluciones para garantizar la continuidad del negocio Configuración de copias de seguridad: Configuración y programación de copias de seguridad de datos críticos.
QualificaçõesTrabajo previo en equipos de tecnología VMWare, Redhat, IBM Cloud. Experiencia administrando y configurando infraestructura de Servers en VMWare, Redhat, IBM Cloud . Experiencia en Tshoot de incidentes críticos en infraestructura de nubes y datacenter. Experiencia escalando y trabajando en conjunto incidentes con fabricantes. Experiencia analizando y solventando problemas en infraestructura de nubes y datacenter.
Job Requirements
