Specialist - Sls & Programs
hace 2 semanas
About the Role:
Team works as back office of the After Sales team in US. Focus on create Spot Quotes for Multinational Customers (MNC).
Contact Pricing team around the DHL network, request rates for requirements from Internal/External customer, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to proof real movement and be able to calculate GP.
- Analyze and provide visibility trend behavior of MNC customers for after sales US team.
- Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in After Sales
- Quality checks to be done about the performance of the team
- Support the team on questions and escalations
- Periodical calls with BP and Sector Heads
- Find improvements and efficiencies, discuss open topics and issues.
- Receive new rate request and perform the quote considering the customer needs
Who Can Apply:
- Whoever is not currently in implementations/migrations.
- Have a minimum of 12 months continuous service with DHL and a minimum of 12 months in the current role
Note:
Applicants
must have their Team leader's approval.
Key Capabilities / Competencies:
- Proactivity
- Teamwork and autonomy
- Effective communication and customer service
- Customer Orientation/BP Management
- Planning & Organizing
- Easy adaptability to changes
- Good level of MS Excel and other MS Office tools
- Fluent communication in English (verbal and written)
- Responsible and committed to results
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