![Webhelp](https://contents.bebee.com/companies/co/webhelp/avatar-RonSP.png)
Team Leader
hace 1 semana
Customer Service/Support
Location
- Medellín, Colombia***Job Title:Team Leader
Job Description:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities:
- Responsible for the daytoday supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multitasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
Career Level Description:
- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and mediumsized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises nonexempt employees who generally perform either a single task or multiple, but closely related tasks.
- Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employeemovement is made
- Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
- Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
- Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
- Support and manage the program together with other Team Leaders and Managers
- Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
- Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
- The Team Leader's role is a managerial level position, a position reposed with trust and confidence.
Disclaimer:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
COL Medellin -Proyecto FIC 48, #18A-14
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Team Leader
hace 1 semana
Colombia Chemonics A tiempo completoThe protection of your personal data is important to Chemonics. Please review the Chemonics Data Privacy Policy. And, if you are located in the UK, please read our EU Recruiting Data Privacy Notice to learn how we process your personal data.Chemonics UKPlease be advised that this requisition is for an anticipated proposal and the role is contingent upon...
-
Team Leader
hace 4 días
Colombia Essity A tiempo completo**Acerca del Rol**: El team leader es el responsable por los resultados de operación y desarrollo de los empleados en cada turno, además es el intercomunicador entre las estrategias de la compañía y la base operativa. Debe tener intereses comerciales en mente. Brinda al equipo liderazgo y coaching. **¿Qué harás?**: - Es un modelo a seguir para la...
-
Operations Team Leader
hace 1 mes
Colombia SuperStaff A tiempo completoWe are seeking a dynamic, results-oriented team leader to join our team as an Operations Supervisor/Operations Team Leader. This role is crucial to ensuring that our operations run smoothly and exceed our customers' expectations. **Responsibilities**: - Supervise and lead a team of operations staff to ensure efficient workflow and high productivity. -...
-
Team Leader
hace 1 semana
Colombia Essity A tiempo completoAcerca del Rol:El team leader es el responsable por los resultados de operación y desarrollo de los empleados en cada turno, además es el intercomunicador entre las estrategias de la compañía y la base operativa. Debe tener intereses comerciales en mente. Brinda al equipo liderazgo y coaching.¿Qué harás?: Es un modelo a seguir para la seguridad....
-
Team Leader
hace 3 semanas
Colombia Webhelp A tiempo completo**Customer Service/Support** **Location** - Medellín, Colombia*** Job Title: team leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...
-
Team Leader
hace 2 días
Colombia Webhelp A tiempo completo**Customer Service/Support** **Location** - Medellín, Colombia*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...
-
Team Leader
hace 4 semanas
Colombia Essity A tiempo completo**Team Leader Supervisor**: **Acerca del Rol** El team leader - Supervisor lidera, gestiona y coordina el proceso productivo a cargo, con el fin de asegurar el cumplimiento de los indicadores de gestión a través del seguimiento constante de las actividades, las personas y los recursos. **¿Que haras?**: Cumplir y asegurar el cumplimiento de las...
-
Team Leader
hace 4 semanas
Colombia Essity A tiempo completo**Team Leader Supervisor**: **Acerca del Rol** El team leader - Supervisor lidera, gestiona y coordina el proceso productivo a cargo, con el fin de asegurar el cumplimiento de los indicadores de gestión a través del seguimiento constante de las actividades, las personas y los recursos. **¿Que haras?**: Cumplir y asegurar el cumplimiento de las...
-
Team Leader
hace 1 semana
Colombia Webhelp A tiempo completoCustomer Service/SupportLocation Medellín, Colombia***Job Title:team leaderJob Description:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core...
-
Team Leader
hace 1 semana
Colombia Essity A tiempo completoTeam Leader Supervisor:Acerca del RolEl team leader - Supervisor lidera, gestiona y coordina el proceso productivo a cargo, con el fin de asegurar el cumplimiento de los indicadores de gestión a través del seguimiento constante de las actividades, las personas y los recursos.¿Que haras?:Cumplir y asegurar el cumplimiento de las políticas de seguridad...
-
Bim Team Leader
hace 1 semana
Colombia ENG A tiempo completoENGBIM es una compañía líder en servicios de consultoría BIM a nível internacional.Queremos sumar a nuestro equipo un Team Leader (Job Captain) con inglés avanzado, para el área MEP.Requisitos: Experiência en gestión de proyectos internacionales, preferentemente de USA. Experiência en gestión de equipos. Manejo intermedio/avanzado de Revit MEP....
-
Team Leader
hace 3 semanas
Colombia WTW A tiempo completo**El Rol** Como **GDC** **Team Lead **será parte de un equipo responsable por la implementación y gestión del modelo operativo que apunta a la transformación, la excelencia y al servicio al cliente (interno y externo) **Responsabilidades** - Interactuar con equipos técnicos y comerciales, para garantizar la correcta prestación del servicio, bajo los...
-
Team Leader
hace 1 semana
Colombia WTW A tiempo completoEl RolComo GDC Team Lead será parte de un equipo responsable por la implementación y gestión del modelo operativo que apunta a la transformación, la excelencia y al servicio al cliente (interno y externo)Responsabilidades Interactuar con equipos técnicos y comerciales, para garantizar la correcta prestación del servicio, bajo los estándares definidos...
-
Team Leader Asistente de Cuenta
hace 1 semana
Colombia Acrecer SAS A tiempo completoEn la familia Acrecer estamos buscando un TEAM LEADER ASISTENTE DE CUENTA que pueda: Liderar, coordinar, planear y controlar la gestión diaria de las asistentes de cuenta velando por la atención ágil y oportuna de las necesidades presentadas por propietarios y arrendatarios en el desarrollo del contrato de arrendamiento y administración. Evolucionando...
-
Team Leader Asistente de Cuenta
hace 1 semana
Colombia Acrecer SAS A tiempo completoEn la familia Acrecer estamos buscando un TEAM LEADER ASISTENTE DE CUENTA que pueda:Liderar, coordinar, planear y controlar la gestión diaria de las asistentes de cuenta velando por la atención ágil y oportuna de las necesidades presentadas por propietarios y arrendatarios en el desarrollo del contrato de arrendamiento y administración.Evolucionando el...
-
HR Team Leader
hace 4 semanas
Colombia ttg Talent Solutions A tiempo completo**Human Resources Team Leader - Medellin** **Location: On-Site** **Employment Type: Permanent Position** **Salary Range: 3,500,000 - 4,500,000 COP** **Description**: Lead and coordinate HR processes, overseeing recruitment, payroll, and employee well-being. Deliver crucial reports, enforce disciplinary policies, and ensure workplace...
-
Team Leader
hace 2 semanas
Colombia TaskUS A tiempo completoWhat does a Team Lead really do? Think of yourself as someone who will provide mentorship, guidance and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full...
-
Team Leader de Cobranza
hace 1 semana
Colombia Crediito365 A tiempo completoImportante Fintech se encuentra en busca de personal apasionado, con alto nível de responsabilidad, adaptabilidad al cambio y con fortalezas para liderar equipos de trabajo. Este rol tendrá designado liderar una campaña especial de cobranza para mercado extranjero (México).Únete a nuestro equipo de trabajo como: Team Leader de Cobranza - Coordinador de...
-
Account Coordination Team Leader
hace 1 semana
Colombia ttg Talent Solutions A tiempo completoAccount Coordinator Leader.Location: Medellin - Colombia.Summary:The Account Coordinator Leader must train, educate, supervise and evaluate the daily activities of the account coordinator team, providing comprehensive support and working hand in hand with the account manager team. The objective is to work closely with staff and operational teams in a...
-
Team Leader Centro America
hace 2 semanas
Colombia WTW A tiempo completoTeam Leader Centro America - Medellín, CO March 20, 2024 - Asegurar que los procesos y procedimientos operativos del área se lleven a cabo de manera satisfactoria y confiable. - Soportar las Unidades de Negocio en la revisión, facturación y entrega de las pólizas a los clientes. - Apoyar su equipo de trabajo en la parte técnica. Controlar repuestas...