Escalation Manager

About the Job:Red Hat's Critical Accounts Program (CAP) is looking for an Escalation Manager to join the Escalation Management Team (EMT). Escalation Managers are part of a customer-facing team that facilitates the resolution of escalated situations, by coordinating cross-organizational teams of technical and customer resources. Escalation Managers work from...

Technical Account Manager S)The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to lead Radware's...

See yourself at Twilio:Join the team as our next Escalation ExpertWho we are & why we're hiring:Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression...

Service Manager / Service Delivery Manager - LatamPrimary location: Bogotá, ColombiaOther possible locations (to be considered): Buenos Aires, Argentina; São Paulo, BrazilAs a Service Manager / Service Delivery Manager you will be the single point of contact for all service-related matters, managing overall health of assigned customer accounts in LATAM...

Technical Account Manager, Colombia I)Technical Account Manager - Cloud Services, Colombia_ Position overview:__ Responsibilities:_ Build strong and positive relationships with customers in CALA Manage the customer from onboarding, through the life cycle and ongoing Activities Perform and provide detailed reviews of service disruptions, tickets, metrics,...

Purpose & Overall Relevance for the Organization: The Manager ASO – Billing and Returns will be responsible for managing the team, focused on maintaining adherence to Global Policies, driving strategic topics from the North America market with the team, and providing ongoing support to the NAM O2C Director. In this position he or she will be managing...

Job Description:Rockwell is looking for an energetic, influential IT professional that can lead a team of highly technical IT support team members through troubleshooting and resolution of major incidents. The IT Major Incident Manager is the primary point of contact to manage high priority incidents and problems from identification through resolution. This...

Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

Purpose & Overall Relevance for the Organization:The Manager ASO Billing and Returns will be responsible for managing the team, focused on maintaining adherence to Global Policies, driving strategic topics from the North America market with the team, and providing ongoing support to the NAM O2C Director.In this position he or she will be managing several...

Job SummaryReporting directly to the Program Manager, The Project Manager plays a pivotal role in the execution of global IT/Technology projects within budget and on time.The Project Manager will liaise with Business Analysts, Business teams, IT technical teams and service providers to run Projects and manage issues, risks and manage/execute all related...

DescriptionPROJECT MANAGERLead the execution of medium-size projects and ensure that all related activities are performed in accordance with Hitachi Energy policy, contractual agreements, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments.Main Accountabilities:1.Project leadership:Leads the...

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise,...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:As a member of the Human Resources Business Partner (HR BP) group, this Senior Manager will partner with business operations to ensure a complete understanding of business needs and will help drive the HR strategy for the GCC Cost Rica location.Responsible for the following areas: Employee engagement...

PROJECT MANAGERLead the execution of medium-size projects and ensure that all related activities are performed in accordance with Hitachi Energy policy, contractual agreements, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments.Main Accountabilities:1.Project leadership:Leads the project team...

Service Delivery ManagerRemote - Colombia*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*The Opportunity:Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve...

About the job:Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia.Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the...

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...

What you will do Get up to speed on current processes and environments. Assist in the creation of proper guidelines in regard to priority. Help to document and clearly define the tasks to be performed by the team. Identify and remove blockers that may affect the support team's performance. Set up escalation lines. Pave the road for easier and more successful...

Location: Bogota, CO, 14 Mexico City, MX, 11810 Bogota DC, CO, _ Medellin, CO, 3101 CO- Requisition ID: 14849SUMMARY:The Account Manager is responsible for developing and maintaining key customer relationships, ensuring the customer is highly satisfied with IGT's products and services and that all revenue generation opportunities are maximized. They are also...

Job Purpose:To act as internal support to the vendor business lead to drive profitable market share growth through business planning execution, pipeline management and deep sales floor and customer enablement and engagement.Responsibilities:Engages with the Business Unit and/or General sales floor, running desk training, tool training and driving product...