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Hosted Design Manager

hace 4 meses

Bogotá, Bogotá D.E., Colombia AireSpring A tiempo completo
Company Description


Founded in 2001, family owned and operated AireSpring is a leading Provider of Managed Connectivity, Cloud Communications and Managed Security.


We have delivered over 20 years of outstanding service to our rapidly rising base of national and global customers, while growing organically and remaining debt free.


We have built a strong reputation of integrity, reliability and dependability with our partners and customers, receiving over 100 industry awards.

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.


Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference.

At AireSpring, you'll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.


Job Description:


You will be responsible for the successful management and implementation of driving AireSpring's Managed Services, including but not limited to Hosted PBX/VoIP products and services, adhering to AireSpring's highest customer satisfaction standards.

You must have the ability to work independently and with our teams, while meeting demanding timelines.


You will be required to work with our customers, vendors and other departments at AireSpring to ensure timelines are met and that our services meet the needs of our customers and our company.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage the customer relation as the single point of contact during installation and implementation of the Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
  • Manage the scheduling and kickoff meetings customer meetings (onsite or conference call) to verify scope of work, confirm preliminary information and gather all requirements pertaining to customer's implementation of Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
  • Must have technical knowledge/expertise and ability to design/identify network equipment and confirm minimum requirements such as, but not limited to, Category 5 standard and Telco topology.
  • Conduct, verify and design our on premise Managed Services, including but not limited to, Hosted PBX/VoIP products and services to determine and document design implementation.
  • Manage and schedule IP schema calls between customer IT contact and AireSpring's IP network engineer to confirm and finalized network design.
  • Confirm and manage expectations, timelines and implementation of customer's new system.
  • As the single point of contact throughout the implementation process, you will be responsible for managing the equipment delivery for our Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
  • Provide project closeout document after each installation.
  • Coordinate any security clearances or access with Building Management to allow access to
customer's telecom closet or building minimum point of entry (MPOE).

  • Review, approve and sign off on System Design Meeting (SDM) documentation.
  • Manage and verify system functionality and operation of system upon installation completion.

PERIPHERAL DUTIES

  • Customer service focused
  • Selfmotivated and team player. Work well under challenging deadlines and demands
  • Ability to work independently with no or mínimal supervision, meet and exceed timelines and drive projects to completion
  • Ability to multitask several simultaneous projects with a cando attitude

TOOLS AND EQUIPMENT USED
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderately quiet.

SELECTION GUIDELINES
The duties listed above are int