Major Incident Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia dunnhumby A tiempo completo

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission:
to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.


dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a Major Incident Manager who expects more from their career. It's a chance to extend and improve dunnhumby's Global Service. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. Joining our
Service Operations team, you'll work with world class and passionate people to manage major incidents across multiple platforms and territories which deliver continuous improvement through rigorous Root Cause Analysis (RCA), and action resolution.

What we expect from you

  • Strong ITSM/ITIL knowledge, specifically around Major Incident and Incident Management. The more you know about other areas around you (Problem, Change, Capacity, Continual Improvement etc, the better).
  • Demonstrated experience in developing and implementing incident management processes.
  • Oversee the completion of the postmortem (RCA) statement for all highseverity, critically impacting incidents and problems.
  • Strong Stakeholder Management. You will be required to present to the Leadership Team and Execs on a regular basis, and you will need to be confident in your abilities and understanding of our Services to do so.
  • ServiceNow experience.
  • Continual Improvement.
  • Bilingual English and Spanish

What you can expect from us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

Our approach to Flexible Working


At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance.

Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)

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