Compliance Operations Specialist 2

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Twilio A tiempo completo

See yourself at Twilio
Join the team as our next Compliance Operations Specialist 2

Who we are & why we're hiring
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia.

We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias.

At Twilio, we support diversity, equity & inclusion wherever we do business.

We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.


About the job


This position is needed to review alerts/accounts for voice and SMS compliance and determine if calls are in compliance according to Twilio's Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements.


Responsibilities

In this role, you'll:

  • Work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit and determine how best to close those gaps.
  • Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
  • Resolve urgent issues impacting businesses, carriers and consumers worldwide.
  • Handle challenging and complex case work independently (with support from management, as needed)
  • Provide input on how to streamline alerts and workflows for proactive voice monitoring and compliance work.

Qualifications

Required:

  • You have a Bachelor's Degree in a business or technology discipline or equivalent job experience.
  • You have 2+ years of experience working cases in the operations, compliance, fraud or abuse space, preferably within an eCommerce or Telecommunications organization.
  • You have experience analyzing call detail records and traffic reports.
  • You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
  • You're empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
  • You are detailoriented with great organizational skills and comfortable with ambiguity.
  • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
  • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
  • You have the ability to make sound decisions in a fast paced environment.
  • You have good time management and organizational skills and are comfortable working under pressure.

Desired:

  • You have a Bachelor's Degree in a business or technology discipline or equivalent job experience.

Location
This role will be based remotely in Colombia. Approximately
travel is anticipated.

What We Offer


There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

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