Project Associate, Communications
hace 2 semanas
SVN-USRAP
Position Title
:
Project Associate (Communications)
Duty Station
:
Colombia
Classification
:
G-7
Type of Appointment
:
Special Short Term (6 months)
Estimated Start Date
:
As soon as possible
Closing Date
:
July 12, 2023
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants._
Organizational Context and Scope_
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year.
IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program.
The Department of Operations andEmergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM's global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), Resettlement SupportCenters (RSCs) provide critical support and processing assistance for resettlement to the
US. As part of an MOU between IOM and the US State Department Bureau for Population
(USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.
Under the general supervision of the Project Coordinator, Case Management,
RSC Colombia and the direct supervision of the Project Officer, Communications,
RSC Colombia, the Project Associate is responsible for supervising case management activities, with the following duties and responsibilities:
-
Core Functions / Responsibilities:_
- Supervise up to two teams of RSC LATAM staff members undertaking communications activities in an assigned area or areas related to case consultation, the information center and/or public affairs, including overseeing staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of communications activities.
- Oversee the efficient and effective management of communications systems utilized by
- In relation to case consultation, ensure case consultation spaces are as confidential as possible while remaining secure for staff members and that case consultation spaces can accommodate the existing volume of scheduled and walk-in individuals as well as potential influxes. Ensure staff members undertaking case consultation are adequately trained and provide efficient, effective, accurate, clear and courteous information to all individuals.
- Oversee activities related to public affairs, including, as assigned, planning, developing, designing, producing and distributing materials for individuals served by RSC LATAM ,
materials. As required, oversee responses sent to Congressional inquiries made to
RSC LATAM about cases.
- Liaise with other teams and units in RSC LATAM and with external partners such as
USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for Refugees (UNHCR).
Prepare unit statistics and report regularly to the National / Project Officer or RSC management on relevant activities, problems and solutions related to the workflow and processing pipeline.
- Train other communications team members to efficiently and effectively manage communications activities, update START and other databases accurately and to supervise communications team members and activities.
- Undertake duty travel as needed to participate in communications-related activities, for meetings and for training.
- Demonstrate a comprehensive understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants, colleagues and partners. Develop and implement SOPs as needed.
- Maintain and promote the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
- Perform such other duties as may be assigned.
Required Qualifications and Experience_
Education:
- Completed secondary education required with se
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