Delfi Cloud Operations Support Engineer

hace 2 semanas


Bogotá, Bogotá D.E., Colombia SLB A tiempo completo
de la oferta

Job Title

:

  • Delfi Cloud Operations Support Engineer (L2)

Qualifications

:

-
Studies

:

Systems Engineer, Electronics.
-
Experience

:

2 years of experience in
Google Cloud and Microsoft Azure technical support, infrastructure fundamentals: i.e. cloud networking, security, storage technologies (NAS and objects), IaaS computing, IP, DNS, etc.

:

-
English level: B2+.

:

-
Fluent in Spanish.

Desired Technical Skills

:

  • Solid understanding of
    Google Cloud and Microsoft Azure product offerings.
:

-
Infrastructure Fundamentals - i.e cloud networking, security, storage technologies (NAS & Object), IaaS compute, IP, DNS and so on Nice to Have but non-essential.

:

-
Scripting & Automation - i.e PowerShell/Python.

:

-
Prior experience with Azure DevOps.

:

-
Experience with supporting users of oil and gas software.

Responsibilities

:

  • This role is effectively split into two core functions, the first one is Incident and problem management whereby engineers will have to:
  • Provide a key technical escalation route between our field and L1 support organization and L3/Engineering
  • specifically tasked with identifying functionality problems, reliability issues and bugs.
  • Provide operational support to engineering teams who require DNS setup, SSL Certificates, GCP Projects, Azure Subscriptions and other fundamental artifacts for new products entering production.
  • Translate technical issues and complex problems into prepared digestible material for nontechnical management up to and including president level.

Desired Soft Skills

:

  • Ability to communicate effectively both down to field engineers / geoscientists / users of our software up to senior management level on technical issues.
  • Excellent written analysis skills specifically for documenting playbooks, developing root cause analysis reports, documenting stage gates in major incidents Schlumberger-Private.
  • Excellent presentation skills to deliver things like training, analysis and solutions to engineers, customers, management and display technical leadership throughout the organization.
  • Must be able to take the initiative and challenge the status quo the only way operations can continue to evolve and consistently provide reliable service is to not get stuck into a habit especially if something can be done better / more efficiently / more securely etc.


Customer Centricity
  • Everything we do has the customer in mind, from developing automation to reporting and prioritizing bugs & enhancements to handling global major incidents our goal is to be the customers performance partner of choice and we need everyone to think customer first on every decision or action they take. Without customers, there is no DELFI.
  • Labor Conditions:
  • Location: Bogotá.
  • Type of Contract: Indefinite.
  • Salary: Competitive salary in the market plus benefits.
  • SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
  • This vacancy is disclosed through ticjob.coPostularme ahora
We are a global technology company driving energy innovation for a balanced planet.


Global in outlook, local in practice, we're united in our passion for discovering solutions and in our commitment to creating a sustainable and balanced future.

We set the bar high. So we're looking for talented, driven people committed to innovation and success and who act with integrity.


We'll give you a platform to develop both professionally and personally, supported by our community of colleagues, co-workers, alumni, and our valued external partners.

It's a deep collaboration that enables us all to achieve our goals.

Come and be part of one of the worlds most diverse and inclusive groups of industry experts.

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