Consumer Operations Support Rep I
hace 2 semanas
What We'll Bring:
What You'll Bring:
- Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
- Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
- Works on special projects as assigned
- Performs other related duties as assigned
Impact You'll Make:
Qualifications:
- High school diploma required and minimum of twelve months previous work experience in a customer contact role. Call center environment (Consumer Contact Center) and an Associate's degree preferred
- Must possess the ability to multi task and work independently
- Must possess good listening and communication skills with the ability to accurately make independent decisions
- Analytical, summarization, conceptualization and prioritization skills in a rapidly changing environment
- Familiar with Microsoft Office Products, especially Microsoft Word and Excel
- Ability to perform multiple tasks in environment that changes daily based on incoming work
- Ability to maintain focus, flexibility, and organization
- Strong attention to detail
- Understanding of credit reporting laws preferred
- Extreme confidentiality in all matters relating to the position
Rep I, Consumer Operations Support
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