Renewals Analyst

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

Through the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together.

Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

Responsibilities:

  • Work directly with the Customer Value Management team to understand the customer's adoption
  • Execute win/win negotiation strategies that maximize the contract value while protecting and enhancing customer trust
  • Participate in Customer Value Reviews and Renewal Meetings regularly
  • The Renewal Analyst will work closely with the Sales and Customer Value Management team to help drive our 95% renewal rates and minimize customer churn
  • Partner with the Sales/CVM team to identify upsell and expansion opportunities
  • Work alongside the Customer Value Management team and other departments like Deal Desk, Finance, and Legal, among others
  • Become well versed on customer's ROI and value proposition of Coupa
  • Proactively maintain and update forecast in Salesforce for renewal closure and next steps updates
  • Follow best practices for all internal processes including, updating opportunities and forecasting updates

Requirements:

  • 34 years experience in Renewal Management, Account Management, Customer Success, or Finance
  • Comfortable partnering with different individuals across the organization and executive management
  • Strong customerfacing skills, problemsolving skills, analytical thinking, and an ability to work well in a team environment
  • Strong oral and written communication skills (with 3+ years of proven experience working with external clients is ideal)
  • Experience in Procurement is a plus, Sourcing and or Project Management
  • Ability to multitask and perform effectively in a fastpaced environment
At Coupa, we're building a great company that is laser-focused on three core values:

ensuring customer success with an obsessive and unwavering commitment to making customers successful,

focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and

striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.


At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses.

We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer.

All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.


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