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Customer Experience Supervisor
hace 4 meses
Requisitos:
- Experiência mínima de 1 año en supervisor de contact center
- Deseable experiência en sector de tecnologia o telecomunicaciones
- Bilingüe certificado
Funciones:
- Proceso y etiqueta de recepción/servicio en línea
- Principio de funcionamiento del teléfono móvil y conocimientos básicos de mantenimiento, proceso de mantenimiento.
- Pólizas de servicios de telefonía móvil de diversas marcas.
- Gestión de equipos
- Gestión de la formación y habilidades
- Software de oficina
- Centrarse en la mejora de la eficiencia del trabajo en equipo, responsable del seguimiento anormal y la mejora de los indicadores operativos.
- Clasificar y optimizar los procesos y documentos de políticas del departamento, y capacitar a los empleados del departamento para garantizar que estén calificados para su trabajo.
- Mejorar los estándares y procedimientos de aceptación de quejas de los clientes, promover y resolver la insatisfacción de los clientes y aumentar la satisfacción.
- Organizar y recopilar las opiniones de los clientes, monitorear la opinión pública local e impulsar mejoras comerciales y de procesos.
- Asumir otros asuntos explicados por la sede y los líderes de experiência del cliente.
Salario:
+ prestaciones de ley
Tipo de contrato:
Obra-Labor
Horario:
Tiempo completo 100% Presencial
presencial (L-V: 8:30am-5:30p)
Tipo de puesto:
Tiempo completo
Sueldo:
A partir de $ al mes
