Quality Assurance Analyst
hace 2 semanas
POSITION:
Quality Analyst
Reports to:
Chief Technical Officer
Supervises:
N/A
JOB PURPOSE
Testing the components and overall functionality of product and services to diagnose any loopholes that sacrifice the expectations of the consumer.
The incumbent will be expected to develop and support the planning, design, and execution of test plans, test scripts, and process plans for projects.
The incumbent will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines.
RESPONSIBILITIES AND DUTIES
Ensure that the end product meets the minimum quality standards, is fully functional and user-friendly.
Develop and execute test plans to ensure that all objectives are met.
Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
Identify and remedy defects within the production process.
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Compile and analyze statistical data.
Ensure that user expectations are met during the testing process.
Draft quality assurance policies and procedures.
Investigate customer complaints and product issues.
Ensure ongoing compliance with quality and industry regulatory requirements.
Write automation scripts to improve the quality and timeliness of testing
Create logs to document testing phases and defects
Communicate bugs, errors and status to development, QA and management teams in a clear and timely manner
Work with the Project Management and Business Analyst team to make sure requirements are tested and defects are logged and re-tested to closure
Conduct post-release/ post-implementation testing
Work with cross-functional teams to ensure quality throughout the software development lifecycle
Analysis and editing, KRA, conducting quality audits, Dip checks, feedback sessions, Calibration, live barge, providing training to agents on quality parameters, publish quality report and, RCA As KPI,
Process contribution by achieving my targets and to make sure that advisors are doing whatever client & business has settled to achieve.
Analyzing Calls taken by Agents through Call Evaluations with High degree of Accuracy and giving feedback to the agents.
Handling calibrations calls with Clients, external teams and in internal processes.
Handling refresher training sessions on product & soft skills for the agents to ensure perfection.
Conducting Collective & Individual Quality Feedback Sessions for Agents on Areas of Improvement. Handling Briefings, Dipsticks & Quality Sessions of Team
Assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials.
Uses quality monitoring data management system to compile and track performance at team and individual level.
KNOWLEDGE AND SKILLS
Ability to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
Attention to detail and ability to identify, isolate, and reproduce defects
Very good communication skills
Excellent analytical skills
Strong work organizations skills
Strong scripting or coding skills (Java,Python)
Excellent communication skills, both written and verbal.
Strong analytical and problem-solving skills.
QUALIFICATIONS AND EXPERIENCE
A bachelor's degree in computer science, information systems or a related field.
Experience in quality inspection, auditing, and testing.
A minimum of 3 years of experience working in QA testing automation and development
Solid experience with QA automation tools (Selenium preferred)
Experience with SQL Databases, queries, and Database integration
Experience with Agile and Waterfall methodologies
Experience with a bug tracking software like Jira, TFS, or Azure DevOps
Financial Services experience
API testing experience
DESIRED ATTRIBUTES AND BEHAVIOURAL COMPETENCIES
Meticulous attention to detail.
Analytical mindset
SPECIAL CONDITIONS
Regularly work extended and irregular hours.
Pressure/stress from the need to meet tight deadlines
FUNCTIONAL RELATIONSHIPS
External:
Business Partners and Consultants
Internal:
Senior Managers and Managers within TFOB, Project Teams,
PERFORMANCE CRITERIA
Demonstrate strong attention to detail and have analytical and problem-solving abilities.
Adherence to team established technical and info security standards and practices
Timely delivery of agreed daily, weekly and monthly KPIs
Salary:
$7,245,210 per month
-
Quality Assurance Analyst
hace 4 semanas
Desde casa, Colombia TheHive A tiempo completo**POSITION**:Quality Analyst **Reports to**: Chief Technical Officer **Supervises**:N/A **JOB PURPOSE** Testing the components and overall functionality of product and services to diagnose any loopholes that sacrifice the expectations of the consumer. The incumbent will be expected to develop and support the planning, design, and execution of test plans,...
-
Quality Assurance Manager
hace 2 semanas
Desde casa, Colombia Easy Home Sale A tiempo completoJob Title: Quality Assurance ManagerCompany: Easy Home SaleLocation: Remote/Home OfficeOverview:Easy Home Sale is a fast-growing real estate company that buys and sells homes in Wisconsin and Florida. We are seeking an experienced and detail-oriented Quality Assurance Manager to join our team. The Quality Assurance Manager will be responsible for ensuring...
-
Quality Assurance Analyst and Recruitment
hace 4 días
Desde casa, Colombia My VA Support A tiempo completoThis is a remote position. **Key Responsibilities**: - Monitor and analyze adherence to quality policies and procedures. - Provide effective coaching and feedback to agents. - Develop reports on top call drivers and opportunities for improvement. - Attend call calibration sessions and contribute to action plans for quality enhancement. - Execute internal...
-
Software Quality Assurance Engineer
hace 5 días
Desde casa, Colombia Wolfram A tiempo completo**Job title**:Software Quality Assurance Engineer **Responsibilities** - Handling various test suites for different areas of Mathematica and Wolfram Language, with a main focus on neural networks, probability and statistics, tensors, finance, code tools, data science, resource systems, quantity units, and tree functionality - Ensuring neural network GPU...
-
Quality Assurance Consultant
hace 3 semanas
Desde casa, Colombia Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Quality Analyst
hace 2 meses
Desde casa, Colombia Rent Ready A tiempo completo**Who We Are** Rent Ready is a leading SaaS and services provider catering to the multifamily industry. We offer innovative solutions that streamline operations, enhance resident experiences, and optimize property management processes. Our mission is to empower multifamily professionals with cutting-edge technology and exceptional services to drive growth...
-
Quality Analyst
hace 4 semanas
Desde casa, Colombia Rent Ready A tiempo completo**Who We Are** Rent Ready is a leading SaaS and services provider catering to the multifamily industry. We offer innovative solutions that streamline operations, enhance resident experiences, and optimize property management processes. Our mission is to empower multifamily professionals with cutting-edge technology and exceptional services to drive growth...
-
Quality Assurance Tester
hace 3 semanas
Desde casa, Colombia Voldex A tiempo completo**About the Role**: Voldex is seeking an experienced and detail-oriented Quality Assurance Tester to help us deliver exceptional player experiences on the Roblox platform. You will work closely with developers from various departments to fully understand in-game systems and gameplay mechanics used in test sessions. It will take an effective communicator to...
-
Senior Data Analyst
hace 3 semanas
Desde casa, Colombia Growth Acceleration Partners A tiempo completo**Description**: We are looking for a Senior Data Analyst. You must have experience using a variety of data wrangling and analysis methods, with a variety of tools. To do so, problem-solving and strong analytical skills are a must. You have to be curious and enthusiastic about data and have the necessary communication skills to explain your...
-
Project Quality
hace 2 semanas
Desde casa, Colombia Parexel A tiempo completoColombia, RemoteAdditional Locations: Mexico Destrito, Ciudad de Mexico, Mexico; Remote, São Paulo, BrazilJob ID R Category Quality ManagementABOUT THIS ROLE:Argentina, México, Colombia or Brazil - home based - Project Quality & Risk LeadJob Purpose:Partner with operational delivery teams focusing on first-time quality, robust risk, and issue management,...
-
Quality Control Associate
hace 2 meses
Desde casa, Colombia Ultimate Jet Vacations A tiempo completoThe Ultimate Jet Vacations **Quality Control Associate **is someone that is detailed-oriented and has efficient communication skills. They will work in partnership with our Reservation team and our Accounting team to ensure vendor payment prep is accomplished. **Responsibilities**: - Manual Bookings (gather proforma, QC, attach proforma/screenshot from TT,...
-
Collections Quality Analyst
hace 4 días
Desde casa, Colombia Bold A tiempo completo**Bold** Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....
-
Quality Analyst
hace 4 días
Desde casa, Colombia Deel A tiempo completo**Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...
-
Mgr Quality Assurance- Fully Remote
hace 2 semanas
Desde casa, Colombia Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...
-
Project Quality
hace 5 días
Desde casa, Colombia Parexel A tiempo completoColombia, Remote **Additional Locations**: Mexico Destrito, Ciudad de Mexico, Mexico; Remote, São Paulo, Brazil **Job ID** R0000012875 **Category** Quality Management **ABOUT THIS ROLE**: **Argentina, México, Colombia or Brazil - home based - Project Quality & Risk Lead** **Job Purpose**: Partner with operational delivery teams focusing on first-time...
-
Mgr Quality Assurance- Fully Remote
hace 2 semanas
Desde casa, Colombia Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...
-
Quality Analyst
hace 2 semanas
Desde casa, Colombia Deel A tiempo completoWho we are is what we do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...
-
Quality Control Associate
hace 2 semanas
Desde casa, Colombia Ultimate Jet Vacations A tiempo completoThe Ultimate Jet Vacations Quality Control Associate is someone that is detailed-oriented and has efficient communication skills. They will work in partnership with our Reservation team and our Accounting team to ensure vendor payment prep is accomplished.Responsibilities: Manual Bookings (gather proforma, QC, attach proforma/screenshot from TT, add...
-
Collections Quality Analyst
hace 2 semanas
Desde casa, Colombia Bold A tiempo completoBoldNuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia. Actualmente...
-
QA Analyst
hace 3 semanas
Desde casa, Colombia Fusemachines A tiempo completo**About Fusemachines** Fusemachines is a leading AI strategy, talent, and education services provider. Founded by Sameer Maskey Ph.D., Adjunct Associate Professor at Columbia University, Fusemachines has a core mission of democratizing AI. With a presence in 4 countries (Nepal, United States, Canada, and Dominican Republic and more than 350 full-time...
