Operations Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo
Bogotá, Bogotá D

C, CO, 111611
Description:

  • At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our cando culture works together to make the ordinary exceptional.
  • Are you an exceptional listener who
-
_AIMS HIGHER.REACHES FARTHER_ when it comes to challenges and solving problems? Can you
-
_ACT BOLD.BE PASSIONATE_ with your impressive communication skills, empathy, and strong persuasion? Can you
-
_BE ONE.HELP MANY_ in a way that provides a positive experience? Do you want to
-
_BE DIFFERENT.BE YOU_ and
-
_LEARN MORE

TAKE ACTION_:
- ?_

JOIN OUR TEAM TODAY

  • We are hiring a
-
Operations Manager to work onsite in Bogota Colombia. The Operations Manager will be responsible for leading in a call center environment, supporting a finance account.
OBJECTIVE

  • Responsible for teams providing support to business operations an multiple client needs.
    ESSENTIAL FUNCTIONS
  • Plans, organizes, directs, and controls operations
  • Analyzes workflow and assignments to ensure operations run efficiently
  • Provides direction to staff members in resolving problems which arise with internal or external customers
  • Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues
  • Adapts departmental plans and priorities to address resource and operational challenges

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's Degree or equivalent 6+ years of work experience
  • 23 years experience manage a team of 515+

COMPETENCIES

  • Analytical problem solving
  • Ability to follow directions
  • Process Design
  • Excellent oral and written communications skills
  • Stakeholder Management
  • Project Status Reporting
  • People Management
  • Matching projects to Company priorities

SUPERVISORY RESPONSIBILITY

  • Yes
    WORK ENVIRONMENT
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
    PHYSICAL DEMANDS
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • OTHER DUTIES
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    About Continuum Global Solutions, LLC
  • Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
  • Continuum recruiting correspondence will always come from a talent acquisition representative with an official

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