Technical Support Engineer

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Allot A tiempo completo

Who we are:

Allot is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and together our team spirit makes all the difference. This is your opportunity to develop, professionally and personally.

What we're looking for:

What you'll do:


Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior, provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations, working with higher tier support teams, and travel to customer sites according to need.


All while maintaining direct contact with key customers in the APAC & LATAM regions off-site and on-site to assure customer satisfaction and success.

Serving mainly LATAM customers but with opportunities to serve and travel globally.

  • Working Monday-Friday 9 hour shifts with some coverage needs.
  • Weekend shifts and oncall duty as part of global support coverage.

Requirements:

What you should have:

  • At least 35 years handson experience of
    Linux system administration operation
  • Mandatory.
-
RT systems knowledge and understanding - advantage.
-
Wide Security and
Protection hands-on knowledge and understanding
  • Mandatory.
-
Security audits knowledge and tools.
-
Vulnerability scanning and closing.

  • Strong knowledge with
    networking LAN/WAN environments, preferably with: ISPs, Telco's and Mobile Operators, Tier1/Tier2 networks, Mobile data/cable operators.
  • Handson experience in
    networking LAN/WAN products such as Core Routers, Switches, Firewalls, NMS components, etc.
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
  • Strong handson working knowledge of
    TCP/IP networks, packetsniffing, and
    traffic generation.
  • Experienced in customer care working with
    CRM systems

Soft Skills:

  • Motivated and selflearner through handson experience and onthego learning.
  • Able to work under pressure upholding strict SLAs.
  • Ability to learn and adapt quickly to technologies and technical environments.
  • Excellent human relations, service orientated, and an excellent team player.
  • Excellent communicator wrote and spoken.
  • Good English is spoken and writing skills a must.
  • Spanish/Portuguese
  • Additional languages an advantage.

Academic education

  • Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.

Advantages:

  • Knowledge in Shell/Perl scripting an advantage.
  • Knowledge in database SQL querying and database administration an advantage.
  • Proven experience in leading support teams advantage.
  • Handson experience in routing protocols like BGP, PBR, etc. an advantage.
  • Proved experience in working directly with T1 LATAM customers advantage.
If you are interested in this opportunity, please send us your resume in **English

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