Technical Consulting Engineer

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Gracemark A tiempo completo

Job details:

  • 100% remote
  • Anywhere in LATAM
  • Independent contract/permanent position(no benefits)
- $20-$25 per hour

  • 40 hours per week
As a Technical Consulting Engineer, your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction

You would:

  • Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support)
  • Manage internal support tools and Customer SLAs
  • Participate in developing and testing new technologies and integrations
  • Engage with customers and partners
  • Coordinate the support process between internal and external parties
  • Write documentation and improve our processes
  • Innovate Smart Bonding to improve efficiency and automation
Qualification Requirements

You must have:

  • A Methodical and structured style of working with a strong analytical mind
  • Robust problem solving skills
  • Excellent collaborative skills across multicultural teams and emotional intelligence
-
Excellent English - spoken and written:

  • Application Production support Experience
  • Similar to Cisco TAC with Python or any other Programming language coding + Testing Experience

Of advantage is any of the following:

  • SaaS support experience
  • Experience supporting customers
  • Ops experience (Unix or Linux)
  • Scripting experience (Any programming language)
  • Deep understanding of APIs (Design, Implementation, Usage)
  • Understanding JSON / XML / YAML
  • Experience with Mulesoft as an API Integration Platform
  • Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
  • Dev experience (Any programming language)
  • Experience in leading projects
  • Knowledge of the OSI-Layers
  • Knowledge of text encoding
  • Technical Education i.e. Bachelor or higher in STEM
  • ITIL Certification
  • DevNet Certification
  • Knowledge of Networking (CCNA/CCNP, TCP/IP)
  • Push vs Pull
  • Experience with the customization/implementation of ERP or CRM systems

Job Types:
Permanent, Full-time

Education:

  • Bachelor's (required)

Experience:

Technical Consulting Engineer: 3 years (required)

  • Application Production support Experience
: 3 years (required)

  • Python: 3 years (required)

Language:

  • English (required)

License/Certification:

  • DevNet Certification
(preferred)

  • ITIL Certification
(preferred)

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