Carrier Account Coordinator

hace 2 semanas


Colombia Holafly A tiempo completo

About the company:

Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. We are a young and international team of over 200 people based worldwide
Since 2018, we have helped thousands of travelers by providing global internet to more than 160 worldwide destinations.

Main Responsibilities:

  • Daytoday management and participation in Carrier's Team operational functions
  • Address issues with providers and customer experience leaders
  • Manage provider's usernames with customer experience and project followup
  • Attention to the support team and complaints management.
  • Updating of data tables with reports.
  • Carriers content responsible (Trainee Leaders and Trainers)
  • Prioritize bugs in English and Spanish webstore
  • Supervise and manage with the operations coordinator launch impacts
  • Support new product launchment

Requirements:

- +2 years of demonstrable work experience leading operations teams for supplier relations.

  • Knowledge in management tools (Kanban)
  • Knowledge of organizational effectiveness and operations management.
  • Bachelor's degree in business fields, management training, industrial engineering or administrative engineering.

What else you will need to succeed:

  • Service oriented and critical thinking
  • Impeccable organization and strong results orientation.
  • Excellent communication skills and problem solving
  • Excellent multitasking skills, along with a strong ability to follow up on actions.
  • Deadlineoriented person with a strong sense of community and camaraderie.
  • Excellent time management skills.

Benefits of boarding on Holafly

  • Vacation bonus
  • Education bonus
  • Remote job
  • Opportunities for professional growth and career development

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