Carrier Account Coordinator
hace 6 meses
**About the company**:
Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. ✈We are a young and international team of over 200 people based worldwide
Since 2018, we have helped thousands of travelers by providing global internet to more than 160 worldwide destinations.
**Main Responsibilities**:
- Day-to-day management and participation in Carrier’s Team operational functions
- Address issues with providers and customer experience leaders
- Manage provider's usernames with customer experience and project follow-up
- Attention to the support team and complaints management.
- Updating of data tables with reports.
- Carriers content responsible (Trainee Leaders and Trainers)
- Prioritize bugs in English and Spanish webstore
- Supervise and manage with the operations coordinator launch impacts
- Support new product launchment
**Requirements**:
- +2 years of demonstrable work experience leading operations teams for supplier relations.
- Knowledge in management tools (Kanban)
- Knowledge of organizational effectiveness and operations management.
- Bachelor’s degree in business fields, management training, industrial engineering or administrative engineering.
**What else you will need to succeed**:
- Service oriented and critical thinking
- Impeccable organization and strong results orientation.
- Excellent communication skills and problem solving
- Excellent multitasking skills, along with a strong ability to follow up on actions.
- Deadline-oriented person with a strong sense of community and camaraderie.
- Excellent time management skills.
**Benefits of boarding on Holafly**
- Vacation bonus
- Education bonus
- Remote job
- Opportunities for professional growth and career development
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