Gbs Customer Service Tel Rep
hace 2 semanas
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth.
Working Hours:
Between 1:00 am and 01:00 Pm
Responsibilities:
Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
Maintains awareness of performance goals and results.
Meets or exceeds "Key Performance Indicator" metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
Multiskills
Qualifications:
Strong customer service skills and listening skills
Strong written and verbal communication and problem solving skills
Ability to manage multiple tasks simultaneously in a fast-paced environment with mínimal supervision and a high attention to detail
Customer service or general administrative experience - Preferred
Student or above of Technical
systems management (Office)
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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