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Field Application Specialist

hace 4 meses

Bogotá, Bogotá D.E., Colombia bioMérieux A tiempo completo

Estamos buscando Especialista de Aplicaciones quien trabajara y crecerá con el equipo de Servicio al Cliente en Colombia, reportará directamente a la Gerente de Servicio; la señora Mónica Gutiérrez con un equipo de más de 20 compañeros.

Misión Principal y Objetivo del Cargo (Definir en una frase):

Asegurar el óptimo uso de reactivos y equipos de la línea de Clínica con el fin de garantizar el uso permanente de cada producto y de esta forma contribuir a la consecución del presupuesto de ventas.


Responsabilidades Principales (listar responsabilidades clave:

máximo 6):

  • Asegurar la correcta aplicación de los sistemas / reactivos comercializados, proporcionando asesoramiento técnico y científico a los clientes a través de contacto telefónico o visitas solución de problemas y
las dificultades o disipar las dudas.

  • Transmitir la actualización de la documentación técnica y científica de los productos a los usuarios. Formar y capacitar a los clientes internos y externos en productos y sistemas comercializados por
bioMérieux Colombia

  • Plantear dudas científicas al GS, con el fin de otorgar solución de causa raíz a las dificultades encontradas por el usuario.
  • Garantizar los entrenamientos efectivos a los usuarios de la línea que lidera. (Preventivos, Correctivos, Actualización)
  • Identificar Oportunidades de Negocio a través del conocimiento a profundidad del usuario
  • Participar y contribuir al cumplimiento de los objetivos del Sistema de Gestión de la Seguridad y Salud en el Trabajo SG-SST de bioMérieux Colombia.

Estudios-Experiência, Habilidades y Calificaciones:
3.1 Estudios y Experiência
Profesional Microbiología o Bacteriología
Especialización o Maestría en Áreas como Microbiología, biología Molecular o Inmunoquímica.

Un mínimo de dos (2) años de experiência en Laboratorio Clínico y/o cargo relacionado con servicio al cliente, deseable conocimiento del sector.


3.2 Habilidades y calificaciones:
Excel Intermedio/ CRM básico deseable.
Búsqueda de Causa Raíz / Capacidad de Escucha / Organización, Método y Ejecución / Actitud de Servicio

  • Alcance, Recursos y Contactos

Alcance:
Asesoría científica y Capacitación a Usuarios

Recursos:
Entrenamiento en Productos Local/GCS, Learning Portal, Customer Service Academy

KPI:
Cierre de Technical Complaints/Visitas con Objetivos/ Field Actions/ Satisfacción del Cliente
Contactos clave (Internos): Servicio Técnico, Ventas, Marketing, Logística. (Externos): Clientes

Inglés intermedio