Service Management

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

  • IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.
  • Key Responsibilities:
  • Business analysis

Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.


  • Assists in defining acceptance tests for these recommendations.
  • Service level management

Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.


  • Service acceptance

Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.


  • Feeds into change management processes.
  • Change management
Develops, documents, and implements changes based on requests for change.

  • Applies change control procedures.
  • Release and deployment
Uses the tools and techniques for specific areas of release and deployment activities.

  • Administers the recording of activities, logging of results and documents technical activity undertaken.
  • May carry out early life support activities such as providing support advice to initial users.
  • Problem management
Investigates problems in systems, processes, and services.

  • Assists with the implementation of agreed remedies and preventative measures.
  • Incident management
Following agreed procedures, identifies, registers, and categorizes incidents.

  • Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
  • Maintains records and advises relevant persons of actions taken.
  • If required: _People Management / Resource Management:
May be involved and gives some input on hiring Transition decisions

  • Ensures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained, and provided with career opportunities through development
  • Allocates the different work to the respective employees considering experience, complexity, workload, and organizational efficiency
  • Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
  • Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives
  • Key Relationships:
Global IT

  • Regional Project Managers and Tech Consultants
  • Respective business function (Retail back office and Retail Stores)
  • Level 1 and Level 2 support teams
  • Monitoring and SREs teams.
  • Requisite Education and Experience / Minimum Qualifications:
Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience

  • Proficient spoken and written command of English strong communication skills
  • At least 5year experience in IT
  • Experience in SAP and ITIL Framework. SAP Retail experience would be beneficial
  • Ability to work adjusted scheduled when needed for system updates and rotational on call support
  • Strong understanding & knowledge of regional and global market landscape and the respective customer
  • Experience in projects with people from other functions/markets
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
***- JOB TITLE:
  • Service Management
  • SAP Retail
  • BRAND:


adidas
  • LOCATION:
  • Bogota
  • TEAM:
  • Global Operations
  • STATE:
  • DC
  • COUNTRY/REGION:
  • CO
  • CO
NTRACT TYPE:

  • Full time
  • NUMBER:

DATE:

  • De

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