Senior Director-ld/od
hace 2 semanas
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees.
For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day.
We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering.To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value.In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets.
We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56% from Fortune-500 clients.Though we have a rich history, our sights are, and always have been, anchored deeply in the future.
We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do.
Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services.
Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Not surprisingly, we work with many clients who, like us, care deeply about customer experience, such as Amazon, Airbnb, T-Mobile, Goldman Sachs, Sony, Toyota, Disney, NetApp, McAfee, NICE, Netflix, Humana, and others.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients.
We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland.Job Description:
Support the development and implementation of talent management programs and processes that grow organizational capability through employee engagement, performance management and employee, manager and leadership learning and development
Actively contribute to the implementation of learning curriculum and development initiatives that are aligned with current and forward looking needs, employee development plans and individual line of business objectives
Work in collaboration with HR business partners and business leaders to generate insights from the employee engagement survey to support subsequent actions that drive improved engagement both across the enterprise and within individual lines of businesses
Facilitate orientation to new hires and support local and global on boarding processes
Support the execution of talent review and the succession planning process for India and readying of talent who will deliver our future
Implement approach to performance management and enable local employees and managers to have robust performance, development and career conversations.
Qualifications:
Required Experience, Education/Qualification and Skills
- 10+ years of broad HR experience including Talent Management & Learning and Development
- Proven work experience in Talent Management or similar role
- Handson experience implementing L&D programs
- Experience with performance management procedures
- Excellent verbal and written communication skills
- Leadership abilities
- MBA in Human resources or relevant field
- Additional certification (e.g. CIPD or SPHR) is a plus
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