IT Deskside support

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships.

Sutherland

Job Description

Professionals in this role get to:

  1. Be the expert: Delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champion the relationships between the IT department and our Service Delivery programs. Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems, including peripherals and various mobile devices (phones and tablets) running Android, Apple, and Microsoft operating systems. Document, maintain, repair, upgrade, or replace hardware and software for laptop and desktop systems. Support and troubleshoot user account information including rights, security, user groups, and email accounts.
  2. Be the point of contact: The ideal candidate will use the guidance of company policy, information security, IT department leadership, and professional experience to creatively deliver support and solutions to our user base while providing a positive customer experience.
  3. Strengthen relationships: Assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support. Work alongside service delivery and other IT team members to move/add/change service delivery programs, and constantly investigate process improvement opportunities.
Qualifications

Our most successful candidates will have:

  1. Computer science or related degree(s)
  2. A+ certification
  3. Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files, and PowerShell
  4. No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO, and various network troubleshooting tools
  5. The position reports to the Site Associate Manager and may require travel as needed at the direction of supervisor & leadership, with flexibility in hours worked
#J-18808-Ljbffr

  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    Estamos contratando Senior Deskside Technician – Bogotá, Colombia En Traffic Tech, mantenemos el mundo en movimiento—literalmente Somos líderes en la industria logística y ofrecemos soluciones innovadoras y eficientes en todo el mundo. Ahora, estamos en busca de un Senior Deskside Technician para unirse a nuestro equipo de IT en Bogotá. ¿Qué...


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200...


  • Bogotá, Bogotá D.E., Colombia My Va Support, Inc. A tiempo completo

    This is a remote position.WE'RE HIRING A HELP DESK SPECIALIST – IT SUPPORT Are you a   tech-savvy problem solver   who loves troubleshooting and keeping systems running smoothly?Do you thrive in a fast-paced environment where   efficiency and customer support   go hand in hand?At   GOA-TECH , we're looking for a   Help Desk Specialist   with an  ...


  • Bogotá, Bogotá D.E., Colombia My Va Support, Inc. A tiempo completo

    Job Description This is a remote position.WE'RE HIRING A HELP DESK SPECIALIST – IT SUPPORT Are you a   tech-savvy problem solver   who loves troubleshooting and keeping systems running smoothly?Do you thrive in a fast-paced environment where   efficiency and customer support   go hand in hand?At   GOA-TECH , we're looking for a   Help Desk Specialist...

  • IT Support Assistant

    hace 7 días


    Bogotá, Bogotá D.E., Colombia EquipNet A tiempo completo

    Job Summary:We are looking for a highly motivated IT Support Assistant to join our team at EquipNet. As an IT Support Assistant, you will play a key role in maintaining and updating our internal database, ensuring it remains accurate and efficient.You will also be responsible for providing technical support to our marketing team, resolving issues and...

  • It Support Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Executel A tiempo completo

    EXECUTEL Bogota, D.C., Capital District, Colombia We are looking for a proactive and hands-on IT Support Engineer (L2-L3) / System Administrator to manage and maintain our IT infrastructure, provide technical support, and ensure seamless operations across various systems.This role requires a solid foundation in IT support, networking, and system...

  • IT Support Engineer

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia EXECUTEL A tiempo completo

    EXECUTEL Bogota, D.C., Capital District, Colombia We are looking for a proactive and hands-on IT Support Engineer (L2-L3) / System Administrator to manage and maintain our IT infrastructure, provide technical support, and ensure seamless operations across various systems. This role requires a solid foundation in IT support, networking, and system...

  • IT Support Expert

    hace 6 días


    Bogotá, Bogotá D.E., Colombia NTT DATA, Inc. A tiempo completo

    NTT DATA, Inc. is a global innovator of business and technology services, committed to helping clients innovate, optimize and transform for long-term success.About the RoleWe are seeking an IT Support Expert to join our team in Colombia. As a Technical Solutions Specialist, you will be responsible for providing technical support and maintenance services for...

  • IT Support Specialist

    hace 4 días


    Bogotá, Bogotá D.E., Colombia Ferreteria Reina S.A A tiempo completo

    Job DescriptionWe are seeking a highly skilled Information Technology Coordinator to join our team at Ferreteria Reina S.A. As an IT Coordinator, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our IT systems.ResponsibilitiesProviding technical assistance to employees with hardware, software, and...

  • SR IT Support

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia BitKernel A tiempo completo

    BitKernel Bogota, D.C., Capital District, ColombiaSR IT SupportWe are seeking SR IT Support to join our team.Goals:Ensuring our company SaaS system and projects running well. You serve as the primary point of contact for clients and interface to other companies we provided services for.Responsibilities:Ensure SaaS system and systems belong to us working...

  • IT Support Specialist

    hace 4 días


    Bogotá, Bogotá D.E., Colombia Avature A tiempo completo

    Company OverviewElectronic Arts is a leading entertainment company that creates immersive experiences for players and fans worldwide. Our innovative approach to game development, combined with our commitment to diversity and inclusion, has made us a leader in the industry.Job DescriptionWe are seeking an experienced IT Support Specialist to join our team. As...

  • IT Support Specialist

    hace 6 días


    Bogotá, Bogotá D.E., Colombia Kent A tiempo completo

    Kent is a pioneering company in the energy sector, pushing the boundaries of innovation and excellence. Our team is comprised of talented individuals who share a common goal: to create a better future for our clients and the planet.We're looking for an IT Support Engineer fully bilingual in English and Spanish to join our Bogota office team. As a key member...


  • Bogotá, Bogotá D.E., Colombia JobFinder Spain A tiempo completo

    Junior IT Support Professional Job SummaryWe are seeking a highly motivated and enthusiastic Junior IT Support Professional to join our team. In this role, you will be responsible for providing technical support to clients using Shopify, focusing on resolving critical issues that negatively impact the customer experience.You will work closely with clients to...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    En Traffic Tech, somos líderes en la industria logística y ofrecemos soluciones innovadoras y eficientes en todo el mundo. Nuestro equipo de IT requiere un profesional con más de 5 años de experiencia como Técnico Senior Nivel 2 en un Service Desk de TI.Responsabilidades:Brindar soporte técnico de nivel 1/2 a usuarios a nivel global.Gestionar...

  • IT Support Specialist

    hace 7 días


    Bogotá, Bogotá D.E., Colombia Isimarkets A tiempo completo

    We're looking for a bright and capable individual to join our IT Services and Security Team. As a Junior IT Operations Engineer, you will be part of the global Operations & Support Division, ensuring our technology infrastructure runs smoothly and efficiently.You will communicate with various interdisciplinary teams and users, diagnosing and resolving...

  • IT Support Specialist

    hace 2 días


    Bogotá, Bogotá D.E., Colombia HCLTech A tiempo completo

    As an IT Support Specialist at HCLTech, you will play a critical role in providing technical assistance to our end-users. This position involves troubleshooting and resolving hardware, software, and network issues via various communication channels.Key ResponsibilitiesDiagnose and resolve technical problems using telephone, email, and chat support.Route...

  • IT Support Specialist

    hace 2 días


    Bogotá, Bogotá D.E., Colombia Visa Inc. A tiempo completo

    As a member of the End User Support Help Desk team at Visa Corporate IT, the Associate Help Desk Analyst plays a vital role in delivering exceptional end-user experiences while providing support for IT services and applications. The successful candidate will ensure timely responses and resolutions to contacts made through various support...

  • IT Support Specialist

    hace 6 días


    Bogotá, Bogotá D.E., Colombia Kent A tiempo completo

    Kent Bogota, D.C., Capital District, ColombiaIf you have world-class ambitions to reach the stars while keeping your feet on the ground, we're the team for you. We've created a new breed of company – future-focused with reimagined ambition across all disciplines within the energy sector.We love people who know their own potential and are not afraid to use...

  • It Support Specialist

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Skechers A tiempo completo

    Company Description**Job Description**:El IT Support Specialist deberá velar por el correcto funcionamiento de los equipos y dispositivos tecnológicos de nuestra oficina de Bogotá y las tiendas propias a lo largo de Colombia.RESULTADOS ESENCIALES DEL TRABAJO- Instalar y configurar equipos tecnológicos de venta en tiendas actuales y Nuevas.- Coordinar la...

  • IT Support Specialist

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Carbon Health A tiempo completo

    The IT Support Specialist will help our Support Engineering team ensure that all Carbon Health internal customers' technology needs are met and that their IT problems are solved with impactful and educational interactions. The perfect candidate will be efficient, detail-oriented, drive our company compliance goals, and excel at organization. Additionally,...