(fluent German

hace 4 semanas

Bogotá, Colombia SupportYourApp A tiempo completo

Passionate about the world of tech? What if you had achance to be a part of the world’s leading SaaS, Software, orHardware solutions? Join our Customer Support Consultant team todayand thrive in a multicultural and multilingual environment whileenjoying your home office. Unlock your potential by mastering newskills and achieving challenging goals with our People Firstmanagement approach. Excited? Let’s see what it takes 💛 What youwill do: - Respond and resolve customer inquiries and issues viaemail, phone, or chat in a timely and professional manner - Buildpositive and long-lasting relationships with customers -Communicate and collaborate with external stakeholders such ashotels, booking platforms, and service partners - Meet team KPIs -Always be up-to-date with cutting-edge technology - Securely workwith customers’ sensitive information - Apply the latest andgreatest customer happiness practices - Communicate with developersand other departments of various IT companies What you need tosucceed in this role: - German and English skills, both C1/advancedlevel - 1–3 years of experience in customer support - Analyticaland research skills - Demonstrated ability to understand andempathize with customers’ needs and concerns. - Positive,responsible and proactive attitude - Comfortable working in afast-paced, ever-changing environment - Strong ability to quicklylearn and work with multiple software tools and platforms - Provencapability to handle a high volume of customer inquiries andmultitask without sacrificing quality - Personal laptop or computer(at least 8Gb of RAM) and a stable internet connection (minimum 50Mbps–download and 40 Mbps–upload) Will be a great plus: -Experience in travel industry - Experience with CRM systemsBenefits and Perks: - Flexible schedule - Opportunity to work fullyremotely - Inclusive international environment - Compensation inUSD - Good bonuses for referring friends - Paid intensive trainingand probation - Work-life balance - Responsive managementinterested in your growth and long-lasting cooperation - Greenhouseconditions for self-development Who we are: SupportYourApp is aSupport-as-a-Service company that provides secure technical,customer support, and CX services for tech companies around theglobe. We work with clients from over 30 countries and speak over60 languages. Since 2010, we’ve become an industry leader inpremium outsourced customer support and turned global with 8 hubsaround the world. We treat our team like our clients, surroundingthem with unlimited care, an individual approach, and a wholesomepositive experience. We welcome people with various backgrounds andexperiences. Grab the chance to join us and send your CV inEnglish, pointing out your outstanding skills Visit our website:www.supportyourapp.com DISCLAIMER We are a multinational companywith unbiased views. The assessment of candidates is not affectedby such characteristics as race, sex, color, religion, age,national origin, marital status, disability, veteran status,genetic information, sexual orientation, gender identity, or anyother reason prohibited by law in provision of opportunities andbenefits.

  • (fluent German

    hace 4 semanas

    Bogotá, Colombia SupportYourApp A tiempo completo

    (fluent German & English) Customer Support Consultant (Colombia, remotely) 1 week ago Be among the first 25 applicants Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual...

  • (fluent German

    hace 4 semanas

    Bogotá, Colombia SupportYourApp A tiempo completo

    (fluent German & English) Customer Support Consultant (Colombia, remotely) 1 week ago Be among the first 25 applicants Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual...

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    hace 6 días

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