Product Fulfillment Specialist

BA Global Talent is looking for a qualified professional to join a dynamic team as a Product Fulfillment Specialist. The ideal candidate plays a crucial role in ensuring the accurate and timely delivery of all product orders. This role requires a deep understanding of our product fulfillment processes, strong vendor relationships, and the ability to resolve customer issues efficiently while adhering to company policies.. You would be joining a fantastic group of people who not only demonstrate their belief in BA and its mission but also deliver fantastic results. If you are a self-starter and can thrive in a fast-paced environment, then this is the role for you Apply now for an opportunity to start or further your career with a young, fast-growing company that values its front line.Responsibilities: Successfully and accurately fulfill all add-on products, including digital and physical items, ensuring precision at every step. Proactively monitor and manage order queues daily to ensure proper placement and progression of all orders. Utilize Zendesk to effectively communicate with customers and vendors, addressing inquiries and resolving issues promptly. Seamlessly work with third-party applications such as Landr and ShipStation for file uploads and accurate data entry. Basic Graphic Design: Provide light graphic design support, specifically for album art text, using tools like Canva or Adobe Illustrator. Provide timely and concise updates on order statuses and potential issues via Slack. Successfully and accurately fulfill a wide range of physical and digital add-on products, encompassing multiple SKUs with varying fulfillment requirements and timelines. Proactively identify and suggest improvements to existing fulfillment workflows to enhance efficiency. Contribute to the development and refinement of communication procedures, guidelines, and policies to optimize fulfillment processes. Demonstrated ability to build and maintain strong, reliable relationships with vendors. Takes ownership of responsibilities and proactively seeks assistance when needed to ensure successful outcomes.  Embodies company values in all daily interactions, both internally and externally. Qualifications: 2+ years of proven experience in order fulfillment, logistics, or a related customer service role. Experience using Zendesk or similar tools Experience with Landr, ShipStation, or similar tools Experience with Canva and Adobe Demonstrated ability to quickly learn and adapt to new software and internal systems. Superior English communication skills, both written and verbal, for professional and clear interactions with customers and vendors in the USA. Meticulous approach to tasks, ensuring high levels of accuracy in order processing and data entry. Proactive and resourceful in identifying and resolving fulfillment challenges and customer concerns. Benefits All legally mandated benefits, plus health insurance and upskill allowance. Time Zone:  CSTSchedule: M-F 9:00 AM – 6:00 PMLocation: Colombia - Remote Only resumes submitted in English will be considered.All qualified applicants will receive consideration for job opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. BA Global Talent is a young, fast-growing company that strives to provide high-quality remote workers to US-based clients. BA was founded by a lawyer and a business administrator who harnessed their expertise and relevant local experiences to ensure that demanding employers can find high-quality, remote workers to help their businesses grow.