Product Fulfillment Specialist

hace 7 días

Bogotá, Colombia BA Global Talent A tiempo completo

**Responsibilities**:

- Successfully and accurately fulfill all add-on products, including digital and physical items, ensuring precision at every step.
- Proactively monitor and manage order queues daily to ensure proper placement and progression of all orders.
- Utilize Zendesk to effectively communicate with customers and vendors, addressing inquiries and resolving issues promptly.
- Basic Graphic Design: Provide light graphic design support, specifically for album art text, using tools like Canva or Adobe Illustrator.
- Provide timely and concise updates on order statuses and potential issues via Slack.
- Successfully and accurately fulfill a wide range of physical and digital add-on products, encompassing multiple SKUs with varying fulfillment requirements and timelines.
- Proactively identify and suggest improvements to existing fulfillment workflows to enhance efficiency.
- Contribute to the development and refinement of communication procedures, guidelines, and policies to optimize fulfillment processes.
- Demonstrated ability to build and maintain strong, reliable relationships with vendors.
- Takes ownership of responsibilities and proactively seeks assistance when needed to ensure successful outcomes.
- Embodies company values in all daily interactions, both internally and externally.

**Qualifications**:

- 2+ years of proven experience in order fulfillment, logistics, or a related customer service role.
- Experience using Zendesk or similar tools
- Experience with Landr, ShipStation, or similar tools
- Experience with Canva and Adobe
- Demonstrated ability to quickly learn and adapt to new software and internal systems.
- Superior English communication skills, both written and verbal, for professional and clear interactions with customers and vendors in the USA.
- Meticulous approach to tasks, ensuring high levels of accuracy in order processing and data entry.
- Proactive and resourceful in identifying and resolving fulfillment challenges and customer concerns.

**Benefits**
- All legally mandated benefits, plus health insurance and upskill allowance.

**Location**: Colombia

**Time Zone**: CST

**Schedule**: M-F 9:00 AM - 6:00 PM

**Remote**
- **Only resumes submitted in English will be considered.**_
- All qualified applicants will receive consideration for job opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin._

**BA Global Talent** is a young, fast-growing company that strives to provide high-quality remote workers to US-based clients. **BA**was founded by a lawyer and a business administrator who harnessed their expertise and relevant local experiences to ensure that demanding employers can find high-quality, remote workers to help their businesses grow.

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