Sea logistics Customer Care Specialist
hace 3 semanas
Construye y promueve excelentes relaciones con tus compañeros, promueve experiencias para los clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Haces la diferencia.
Your RoleEl Especialista en Atención al Cliente de Logística Marítima tiene como responsabilidad apoyar a los clientes proporcionando información relevante, respondiendo sus consultas y gestionando quejas y reclamos de manera efectiva. Actúa como la primera línea de contacto, ofreciendo soporte integral para garantizar la satisfacción de los clientes con nuestros productos, servicios y procesos operativos. Su rol incluye asegurar la excelencia en el servicio tanto para los clientes internos como externos. En el proceso de exportación, será responsable de coordinar los envíos de los clientes, asegurando tarifas competitivas (cuando sea necesario) y gestionando la capacidad con las navieras y proveedores calificados, con el fin de optimizar la operación.
Your Responsibilities- Atención y Satisfacción al cliente: asesorar y consultar de forma proactiva para garantizar la satisfacción del cliente.
- Gestión en los envíos: Análisis de la solicitud e ingreso de las órdenes de los clientes en el proceso de ejecución operativa.
- Manejo de reclamos: Registrar los reclamos por fallas de servicio en sistema KN, identificar causa raíz en conjunto con OCC y Ventas para brindar soluciones a los clientes.
- Incorporación de clientes: Registro y transferencia de los requisitos del cliente a los sistemas KN; acompañamiento (inicial) al Pedido del cliente.
- Gestión de datos de clientes: mantenimiento e integración de datos de clientes en los sistemas KN.
- Gestión operativa de la relación con el cliente: intercambio de conocimientos frente a la venta; construir relaciones sólidas con el cliente (soporte comercial).
- Crear los detalles del envío en nuestro sistema operativo (Naviera, Itinerario, descripción de la carga, etc.).
- Coordinar con las navieras para los envíos de Exportación.
- Revisar y asegurar el cumplimiento de las instrucciones de embarque, aclarar cualquier desviación o conflicto teniendo en cuenta las regulaciones del país, la información de tarifas e itinerario.
- Negocios Internacionales y/o Carrera afín.
- Experiencia de trabajo en Freight Forwarding.
- Inglés - Intermedio.
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