Zendesk AI Data Entry Specialist
hace 3 semanas
About us At First Line Software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. Our global team brings together technical expertise and a strong commitment to quality across industries and technologies. We work closely with our clients to deliver projects that make a real difference. About the role We are looking for a Senior Zendesk AI Data Entry Specialist to support a Zendesk AI implementation project. You will play a key role in developing and validating intents and entities for our AI models by working with historical Zendesk ticket data. This position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts. Requirements AI experience, especially in customer service automation or intent tagging Previous QA or audit experience Fluent English skills Familiarity with Zendesk (especially from the agent/ticket handling side) High attention to detail and ability to follow structured processes Basic Excel skills (filtering, sorting, simple formulas) Ability to work independently and handle repetitive tasks with consistency Strong project management skills to handle 34 active ticket launches at once Good communication with internal teams to support model improvement Experience using Jira to track progress and QA findings Must be located in the Eastern or Central time zone Responsibilities Review bulk lists of Zendesk ticket IDs and extract relevant customer request text Copy and paste exact customer verbiage while preserving meaning and context Assist in mapping this verbiage to correct intents and entities for AI development Validate new tickets after AI implementation to check if correct intent/entity was triggered Identify and report false positives, edge cases, and model inaccuracies Enter QA findings into tracking tools or spreadsheets Support simple Excel-based reporting to track issues and highlight trendsThe FLS differenceOur modern stack projects are the right mix of exciting and challengingGain access to our diverse range of training programs, courses, and certificationsChoose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hoursEnhance your language skills with our corporate English classesWork from anywhere and explore the world with our Workation program
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Senior Data Entry Specialist
hace 6 días
Bogotá, Colombia First Line Software A tiempo completo**About us**: At First Line Software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. Our global team brings together technical expertise and a strong commitment to quality across industries and technologies. We work closely with our clients to deliver projects that make a real difference. **About the...
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Data entry specialist
hace 3 semanas
Bogotá, Colombia OUTSORCY US INC A tiempo completoAbout the Role We are seeking a detail-oriented Junior Data Entry Specialist to join our expanding team. In this role, you will be responsible for accurately entering, updating, and maintaining data across various systems. The ideal candidate is organized, analytical, and able to work efficiently to ensure data quality and consistency. Key...
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AI Operator: Automate
hace 1 semana
Bogotá, Colombia Hummingbirds AI A tiempo completoAn innovative AI-focused company is seeking an Entry-Level AI Operator in Bogotá, Colombia, to work on automating processes and building AI workflows. This role is perfect for recent graduates looking to kickstart their careers in a cutting-edge technology environment. Candidates should possess a passion for AI and automation, with strong problem-solving...
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Technical Support Specialist
hace 1 semana
Bogotá, Colombia inDrive A tiempo completo, Bogota We are looking for a Technical Support Specialist to cater to our English-speaking customers. **Responsibilities**: **Qualifications**: Fluent in Spanish/ English (Spoken and Written) Digital literacy Strong & stable internet connection Data entry & Writing skills (accuracy) Minimum typing speed (80 wpm) Google products knowledge: Google Sheets,...
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Technical Support Specialist
hace 1 semana
Bogotá, Colombia inDrive A tiempo completoColombia, Bogota Hybrid Shift work Junior We are looking for our next Technical Support Specialist! **Responsibilities**: **Qualifications**: Fluent in Spanish/ English (Spoken and Written) Digital literacy Strong & stable internet connection Data entry & Writing skills (accuracy) Minimum typing speed (80 wpm) Google products knowledge: Google Sheets,...
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Data Entry
hace 6 días
Bogotá, Colombia Virtupartner A tiempo completo**Core Responsibilities**: - Use LinkedIn (primarily Sales Navigator) searches provided by the client to pull contact lists - Scrape, clean, and format the results into usable spreadsheets/Airtable - Ensure accurate entry of names, titles, companies, and locations - Maintain a clean, organized database ready for outreach and follow-up - Support the client...
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Document Ai/idp Specialist
hace 2 semanas
Bogotá, Colombia Realtime Analytics By Procalidad A tiempo completo**Document AI/IDP Specialist** We are looking for a motivated and goal-oriented Document AI/IDP Specialist to join our team. Expert in Intelligent Document Processing who designs and implements solutions to extract, classify, and process information from unstructured documents using AI. Converts documents (invoices, contracts, forms) into structured,...
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Bogotá, Colombia Hummingbirds AI A tiempo completoAbout Hummingbirds AI Hummingbirds AI is building the future of identity, security, and intelligent operations using video-based AI and digital-twin technology. Our platform, Guacamole, is evolving into a global ecosystem for AI-driven applications: privacy-preserving authentication compliance intelligence workflow analytics video-based biometrics vital...
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Data Entry
hace 5 días
Bogotá, Bogotá D.E., Colombia We are Tims A tiempo completo¿Tienes una vista de águila para los detalles, te apasiona la precisión en la información y dominas el inglés? Tenemos una oportunidad emocionante para tiEstamos buscando un Data Entry Specialist meticuloso y proactivo para unirse a nuestro equipo. Tu misión principal será la entrada, validación, verificación y actualización de datos cruciales de...
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Data Entry
hace 1 semana
Bogotá, D.C, Brazil, Colombia Solvo S A tiempo completoVacante: Especialista Bilingüe en Entrada de Datos (Data Entry Specialist) - Excelente RemuneraciónModalidad: Remoto/Presencial (A especificar) Horario: Lunes a Viernes (Jornada completa, horario de oficina)Descripción del PuestoBuscamos un/a Especialista Bilingüe en Entrada de Datos altamente competente y organizado/a para unirse a nuestro equipo. La...
