Healthcare Representative

hace 1 semana

Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completo

Smooth Appointments, Seamless Care

A healthy mind and body start with balance—why shouldn't your career follow the same principle? In the healthcare industry , precision and care are key—not just for patients, but for professionals too. Here, you'll find a workplace that values your time, well-being, and professional growth just as much as the care you help facilitate.

Job Description

As a Healthcare Customer Representative , you will be the first point of contact for patients, ensuring seamless experiences over the phone. You'll assist with appointment scheduling, insurance verification, and patient inquiries about copayments, coinsurance, and deductibles. Additionally, you'll facilitate communication between patients and healthcare providers for medication refills and referrals.

Job Overview

Employment Type: Indefinite Term Contract

Shift: Monday to Friday | 8:00 AM - 5:00 PM EST

  • 5 days work week
  • 20 vacation days in total
  • Fully-customized Emapta laptop and peripherals
  • Indefinite term type contract
  • Direct exposure to our clients
  • Diverse and supportive work environment
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

Your Daily Tasks

  • Provide a warm and professional experience to patients over the phone, assisting with inquiries, appointment scheduling, and general information.
  • Address patient concerns regarding scheduling, insurance policies, and billing while validating patient eligibility for appointments and procedures.
  • Educate patients about insurance coverage, including copayments, coinsurance, and deductibles.
  • Verify insurance details and collaborate with providers to ensure accurate billing.
  • Act as a key liaison between patients and healthcare professionals.
  • Process telephone encounters for medication refill requests and referrals, ensuring timely follow-ups.
  • Maintain accurate and up-to-date patient records, documenting insurance information, appointments, and communication history.
  • Utilize electronic health record (EHR) systems effectively to ensure precise record-keeping.
  • Advocate for patients' needs by providing clear, compassionate support and ensuring they understand medical processes.

The Qualifications We Seek

  • Minimum of 1 year experience in a healthcare or medical office setting is highly beneficial.
  • Proficiency in using electronic health record (EHR) systems and other office software .
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong organizational skills with keen attention to detail.
  • Solid understanding of medical terminology, insurance policies, and healthcare billing practices.
  • A compassionate, patient-focused approach to customer service.
  • Ability to handle sensitive and confidential information with the highest level of discretion.

About the Client: Exceptional Healthcare

For over four decades, our client has been at the forefront of patient-focused healthcare , ensuring seamless experiences through advanced technology and expert care coordination. Their state-of-the-art facilities and dedicated teams prioritize efficiency, accuracy, and compassionate service. From scheduling to insurance verification, they streamline every step, making quality healthcare more accessible, stress-free, and patient-friendly—because in this industry, every detail matters, and every patient deserves the best.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of more than 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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