Healthcare Customer Support Specialist

hace 7 días


Bogotá, Bogotá D.E., Colombia BetterWase A tiempo completo

At Betterwase, we pride ourselves on building trust and long-term relationships with our clients. As a customer service representative, you will be the face of our company, assisting clients in navigating complex health carrier processes and procedures.

We are seeking a detail-oriented and proactive problem solver to join our team. With 4+ years of proven experience in English-speaking call centers, you will be able to effectively engage and assist customers with purpose.

Key Responsibilities:

  • Handle inbound and outbound calls from clients
  • Provide education and support on healthcare benefits and services
  • Assist clients in scheduling doctor appointments and resolving issues
  • Work collaboratively with our team to ensure seamless customer experiences

Requirements:

  • 4+ years of experience in English-speaking call centers
  • 2+ years of continuous experience in U.S. healthcare customer service (preferred)
  • Detail-oriented and proactive problem-solving skills
  • Strong conflict resolution and customer engagement skills
  • Proficiency in Excel/Google Sheets (a plus)

Benefits:

  • Competitive salary: 3,000,000 COP + unlimited incentives paid in USD
  • 40-hour workweek
  • No weekends or holidays off
  • Mainly outbound campaigns

About Us:

Betterwase is a growing company that values your skills, time, and work-life balance. We invest time in our clients to create meaningful connections, becoming their trusted partner for years to come. Join us and become part of a collaborative and professional environment



  • Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completo

    About the RoleWe are seeking a skilled and compassionate Healthcare Customer Care Specialist to join our team at Emapta Global.As a key member of our customer service team, you will be the first point of contact for patients, ensuring seamless experiences over the phone. Your primary responsibilities will include assisting with appointment scheduling,...


  • Bogotá, Bogotá D.E., Colombia BetterWase A tiempo completo

    About BetterWaseBetterWase is a growing company that values its employees' skills, time, and work-life balance. We are committed to building strong relationships with our clients and providing them with exceptional customer service and support. Our Approach:We don't just provide customer service; we build trust and long-term relationships with our clients....


  • Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completo

    About the Role:">">We are seeking a highly skilled and compassionate Healthcare Customer Representative to join our team.">">The ideal candidate will possess excellent interpersonal and communication skills, with a strong ability to provide empathetic support to patients over the phone.">Your Key Responsibilities:">">Assist with appointment scheduling,...


  • Bogotá, Bogotá D.E., Colombia Emma de Torre A tiempo completo

    We are seeking a highly skilled and bilingual Virtual Support Specialist to provide operational support to healthcare practices in the United States.Key Responsibilities:Administrative support to ensure smooth day-to-day operations.Manage appointment scheduling and coordination.Communicate professionally with patients, healthcare providers, and staff.Handle...


  • Bogotá, Bogotá D.E., Colombia Easygo A tiempo completo

    Job DescriptionWe are seeking an exceptional Customer Support Specialist to join our team at Easygo. As a key member of our support squad, you will be responsible for providing top-notch bilingual customer service and support via chat on a 24/7 rotating roster.You will work closely with our team leader and other specialist roles to deliver seamless and...


  • Bogotá, Bogotá D.E., Colombia Executel A tiempo completo

    About Executel: Executel is a leading provider of healthcare services, committed to delivering exceptional patient care and support. Our team is dedicated to making a positive impact in the lives of our clients and patients.Job Overview: We are seeking an experienced Healthcare Operations Specialist to join our team. In this role, you will be responsible for...


  • Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About UsAt Sezzle, we're revolutionizing the shopping experience by providing interest-free installment plans that make shopping smarter and more accessible.We're a dynamic team passionate about creating a unique shopping journey for consumers and merchants alike. If you're excited about pushing boundaries in tech and delivering a game-changing experience,...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    As a Customer Support Specialist at SupportYourApp, you will play a critical role in delivering exceptional customer experiences. We are looking for passionate individuals who share our commitment to providing top-notch support services to clients around the globe.About the RoleYou will provide timely and effective support to customers through various...


  • Bogotá, Bogotá D.E., Colombia Siaco A tiempo completo

    We are seeking a highly motivated Logistics and Customer Support Specialist to join our team at Siaco. As a key member of our team, you will be responsible for coordinating logistics and customer support activities.Responsibilities- Coordinate logistics and shipment activities- Manage customer inquiries and concerns- Develop and implement customer service...


  • Bogotá, Bogotá D.E., Colombia TrackMan A tiempo completo

    Job DescriptionAs a Lead Customer Support Specialist at TrackMan, you will be responsible for leading our customer support team and developing strategies to improve customer satisfaction.Main ResponsibilitiesDevelop and implement customer service policies, procedures, and best practices to enhance operational efficiency.Manage and train customer service...


  • Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    About UsJohnson & Johnson is a global healthcare leader dedicated to building a world where complex diseases are prevented, treated, and cured.We are seeking a highly skilled client support specialist to join our team.The successful candidate will be responsible for scheduling deliveries and appointments, processing orders, and providing order tracking and...


  • Bogotá, Bogotá D.E., Colombia Easygo Gaming A tiempo completo

    Easygo Gaming OverviewWe are a well-established tech startup, dedicated to building innovative online gaming solutions. Our mission is to provide an exceptional user experience for customers worldwide.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support department, you will be...


  • Bogotá, Bogotá D.E., Colombia Apolloxcm A tiempo completo

    About Apollo XCMWe are a dynamic company dedicated to improving healthcare services. Our team is passionate about providing high-quality care to our patients, and we are seeking like-minded individuals to join us.Job OverviewThis is an on-site position based in Bogota, Colombia. As a Patient Relations Specialist, you will be responsible for responding to...


  • Bogotá, Bogotá D.E., Colombia Motum A tiempo completo

    Remote | LatAm - WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM.ONLY ENGLISH RESUMES WILL BE CONSIDERED PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL) START DATE: ASAPAbout MotumAt Motum, we deliver exceptional customer support solutions that drive satisfaction and efficiency to Fortune 500...


  • Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    About Bruntwork">Bruntwork is dedicated to providing top-notch medical services to our clients. We are committed to excellence and strive to make a positive impact in the community.">Job Description">As a Healthcare Receptionist, you will be responsible for managing sensitive information and coordinating between patients, doctors, and insurance providers....


  • Bogotá, Bogotá D.E., Colombia Unitedhealthcare A tiempo completo

    About UnitedhealthcareAt Unitedhealthcare, we're building a high-performance healthcare system that works better for more people in more ways than ever.Job DescriptionWe're seeking a Clinical Support Specialist to join our team. In this role, you'll provide basic care to patients under the supervision of nurses, including personal hygiene, nutrition,...


  • Bogotá, Bogotá D.E., Colombia BetterWase A tiempo completo

    Company OverviewBetterWase is a growing company that provides customer service beyond expectations. We build trust and long-term relationships with our clients, assisting them in navigating complex health carrier processes and procedures.Job DescriptionIn this role, you will be responsible for:Providing exceptional customer service through active listening,...

  • Support Specialist

    hace 2 días


    Bogotá, Bogotá D.E., Colombia Quid Soluciones A tiempo completo

    Quid Soluciones is looking for a talented Support Specialist to provide top-notch support to our clients. In this role, you will be responsible for handling a high volume of customer inquiries and resolving issues in a timely and professional manner.Responsibilities:Respond to customer inquiries and provide solutions to their problems.Work closely with...


  • Bogotá, Bogotá D.E., Colombia Outwork Staffing A tiempo completo

    About the RoleThis position offers a unique opportunity to work with an esteemed medical group practice specializing in Interventional Pain Management. As a Virtual Assistant, you will play a crucial role in delivering exceptional patient care by providing remote administrative support.Key Responsibilities• Answer and manage incoming phone calls, ensuring...


  • Bogotá, Bogotá D.E., Colombia Apollo Xcm Llc A tiempo completo

    Apollo XCM LLC is looking for a skilled Patient Relations Specialist to join our team in Bogota. In this role, you will provide outstanding customer service to patients, handle all phone calls, text messages, and emails, and facilitate effective communication between patients, family members, and medical staff.Key Requirements:Bilingual proficiency in...