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GBS Customer Service Tel Rep

hace 2 meses


Medellín, Colombia UPS A tiempo completo

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Resumen de trabajo

Esta posición ayuda a UPS a brindar un excelente servicio y crear valor para los clientes siguiendo los procesos y brindando soluciones a los clientes que permiten el crecimiento. Esta posición ayuda a UPS a identificar y superar las barreras para el éxito de los empleados y clientes.

Horario Laboral: Entre 1:00 am y 01:00 pm (rotativo)

45 horas semanales

Responsabilidades:

- Ayuda a los clientes con preguntas sobre paquetes y colabora con otros usuarios de UPS para encontrar soluciones que faciliten la entrega cuando sea necesario.

- Mantiene la conciencia de los objetivos de rendimiento y los resultados.

- Cumple o supera las métricas del "Indicador clave de rendimiento" (es decir, Puntajes de la encuesta del cliente, Calidad, Tiempo de impacto del cliente y Cumplimiento del cronograma, etc.).

- Presenta ideas y soluciones para mejorar la experiencia de UPS

multihabilidades

Calificaciones:

- Fuertes habilidades de servicio al cliente y habilidades de escucha.

- Fuerte comunicación escrita y verbal y habilidades para resolver problemas.

- Capacidad para gestionar múltiples tareas simultáneamente en un entorno acelerado con una supervisión mínima y una gran atención a los detalles.

- Atención al cliente o experiencia administrativa general - Preferiblemente

- Inglés 70%

- Estudiante o superior de Técnico

Grado 6


Employee Type:

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.