SAP Business Technology Platform Onboarding Advisor

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

The SAP Business Technology Platform (BTP) is at the center of SAP’s strategy and we’re looking to bolster our team with passionate people knowledgeable in BTP with focus on Data to Value to expand our coverage both geographically and in scope. We offer a hyper collaborative team that is focused on helping our customers get started with their BTP solutions.

This agile team of experienced BTP professionals approach things with an entrepreneurial mindset and adopts a global shared services model focused on creating and delivering consistent customer onboarding experience and enablement.  This includes BTP asset development, 1:many session development and delivery, 1:1 customer interactions, and cross LoB alignment to ensure we’re evangelizing & reinforcing the ‘BTP everywhere’ message across all solution areas throughout other applications’ customer onboarding journeys.

Key Responsibilities

Customer Deliverables

• Drive & collaborate on the development of customer facing assets and best practices in alignment with other stakeholders inside and outside the direct team.

• Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.

• Onboard and orient customers to SAP BTP focusing on how to get started with the Data and Analytics pilar of BTP.  Address challenges and questions to break through barriers inhibiting onboarding and adoption.

• Build internal network of colleagues and customer-facing personnel to support your BTP focus area.

• Success will be measured by overall customer reach, engagement in onboarding activities and collaboration with other Customer Success groups for ongoing consumption planning and relationship management.

REQUIRED SKILLS:

• Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.

• Functional knowledge of the SAP BTP portfolio with a strong focus on Data and Analytics offerings particularly SAP Analytics Cloud and SAP Datasphere. Knowledge of SAP HANA Cloud, BTP Cockpit, and Master Data Governance is a plus.

• Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.

• Understanding of Suite Qualities workstreams such as Embedded SAC, with associated opportunities, and priorities.

• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.

• Understanding of onboarding lifecycle, from a strategic and tactical perspective.

• Knowledge of SAP internal processes around customer management.

• Understanding of internal tools to support customer including CIC, CRT, CRM to navigate commercials, customer entitlements, provisioning status, customer access, and relevant renewal information.

• Ability to quickly adapt to changing environments with attention to detail while maintaining the “bigger picture”.

• Fluent in English (oral and written), additional languages an asset.

• Experience working in a global environment and willingness to adjust working hours occasionally.

Work EXPERIENCE

• (T3) Minimum of 5 years of experience working with external clients and software implementations (account management (CSP/CSM), sales or project experience) with SAP Analytics Cloud and/or SAP Datasphere.

• Minimum 2 years demonstrated experience working directly with Data and Analytics customers in post-sales role with ownership of customer accounts and ongoing management.

• Experience with SAP cloud solutions. The ability to understand, and explain, Cloud Architectures.

• Ability to articulate the value and positioning of platform use cases, and solutions to customers. 

• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion. 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405018  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.