SportsTech Technical Support Supervisor
hace 2 semanas
Do you want to join one of the world’s fastest growing sports technology companies?
Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We’re looking for enthusiastic and ambitious people to join our talented team
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
The Role
We are looking for a SportsTech Technical Support Supervisor to lead and manage our team of analysts, ensuring the highest quality support. This role requires leadership skills, people management, and product expertise. The supervisor will excel in decision-making, organization, and time management, focusing on planning, organizing teamwork, launching new procedures, and managing existing ones.
Job Expectations
- People Management: Train, develop, and motivate team members.
- Technical Proficiency: Understanding of sports and familiarity with sportstech products.
- Problem-Solving Skills: Ability to understand, follow, and give instructions, and solve issues promptly.
- Customer Support and Stakeholder Management: Ensure effective communication and problem resolution.
- Effective Communication Skills: Both written and verbal in English.
- NFL Availability*: Work on Monday, Thursday, Sunday, and some Saturdays during the NFL season.
- Team Management: Manage, train, develop, and motivate team members.
- Performance evaluation: Collaborate with the team lead to conduct appraisals with team members.
- Recruitment Support: Assist the team lead during the recruitment and interview process.
- Team Oversight: Oversee SportsTech Technical Support teamwork, ensuring high performance and excellent service to our Data Partners and customers.
- P1 escalation to Devs.
- Documentation: Being able to create/edit team knowledge documentation.
- Business-Level Proficiency in English: Essential for effective communication.
- Technical Background: Degree or equivalent experience in technical fields or prior experience in technical support or service roles is beneficial.
- Analytical Thinking and Multitasking: Ability to manage product-related issues and juggle multiple tasks.
- Technical Proficiency: Familiarity with SQL, Atlassian products (JIRA and Confluence), Zendesk, Postman for API calls, and Grafana dashboards.
- Product and Team Knowledge: General understanding of both products, teams, and the escalation path for NCAA/CFL and NFL.
- Passion for Sports: Strong interest in sports
- Team Player: Ability to collaborate with global staff.
- High Commitment: Dedicated to providing exceptional support.
- Detail-Oriented and Organized: Driven to surpass goals and highly organized.
- Adaptable and Decisive: Flexible and decisive with excellent problem-solving capabilities.
- Continuous Learner: Knowledgeable in technology and enthusiastic about continuous learning.
- Flexible Availability: Willingness to work a flexible schedule, including weekends, is required.
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How We Work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
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