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GBS Customer Service Tel Rep
hace 2 meses
Job Description:
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
Responsibilities:
Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
Maintains awareness of performance goals and results.
Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
Submits ideas and solutions to improve the UPS experience.
Qualifications:
Strong customer service skills and listening skills
Strong written and verbal communication and problem solving skills
Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail
Customer Service Or General Administrative Experience - Preferred
On site 100% (Medellin)
Grade 6 (Only for internal employees)
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
