sutherland

Sutherland is seeking a Team Manager – Sales in Bogotá to guide performance and service quality, ensuring customer satisfaction. You will lead a team, analyze data, and align with client needs while coordinating promotions and updates.The role requires proven leadership in a BPO setting, English proficiency, and strong analytical and organizational skills...

Sutherland Global in Bogotá is seeking an IT Support Specialist (Tier 1) to be the first point of contact for end-users seeking technical assistance. You will monitor, troubleshoot, and resolve Level 1 issues remotely, ensuring staff have the tools they need to succeed. You will triage requests via ServiceNow, provide remote support for hardware and...

Sutherland Global is seeking an attentive, goal-oriented individual to join our team as a Technical Support Engineer 1 in Bogotá. The role provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues, with a focus on NetApp OnTap and NetApp hardware troubleshooting. You will resolve customer problems via phone,...

Sutherland Global in Barranquilla, Colombia, is seeking a Customer Service Representative to enhance customer experience through professional support. The role involves managing customer inquiries via phone, chat, or email and resolving issues while ensuring confidentiality and precision. The ideal candidate must have at least a high school diploma and B2+...

Sutherland in Bogotá is seeking a proactive Team Manager to drive performance and service quality in a fast-paced BPO setting. You will lead a team, ensure client satisfaction, and translate data into actionable improvements. The ideal candidate has 1+ years as a Team Manager or supervisor in BPO, experience in sales operations, strong analytical skills,...

Sutherland is hiring a Tier 2 Support Engineer for NICE, based in Bogotá. You will work with global customers and internal teams to resolve complex server and database issues and maintain high customer satisfaction through clear, proactive communication. Responsibilities include advanced troubleshooting of SQL Server, backups and restores, performance...

Sutherland in Colombia is seeking a Software Project Manager for the NiCE Systems initiative to oversee end-to-end project management in a Waterfall environment. You will lead multicultural teams across global operations to deliver timely, cost-efficient, high-quality outcomes. The role requires at least five years of PM experience, proven SDLC leadership,...

Sutherland in Bogotá, Colombia is seeking a Software Integration Engineer SQL–Java to implement and integrate Fraud Detection/AML solutions from NICE Actimise Premier. You will work with R&D, Data Science, and Customer Support to deliver high‑quality solutions for financial institutions, including deploying features, addressing queries, and guiding...

Sutherland is looking for a Customer Service Representative in Bogotá, Colombia. This role requires strong English communication skills to provide a positive customer experience through phone, chat, and email support. The ideal candidate will be able to handle multiple tasks efficiently and possess a customer-focused mindset. Responsibilities include...

Short Summary Software Integration Engineer SQL – Java with Sutherland. Sutherland is seeking a Professional Services Engineer to play a key role in the implementation, customization, and integration of our Fraud Detection and Anti-Money Laundering solutions from NICE Actimise Premier. This role requires a strong technical background in software...

Sutherland in Bogotá is seeking an IT Support Specialist (Tier 1) to be the first point of contact for end-users and resolve Level 1 issues remotely. You will monitor, troubleshoot, and support staff with laptops, software, and access management using ServiceNow and other diagnostic tools.Responsibilities include ticket triage, remote assistance, device...

Sutherland is seeking a proactive IT Support Specialist (Tier 1) in Bogotá to be the first point of contact for user technical assistance. You will remotely monitor, troubleshoot, and resolve Level 1 issues, deploying software, configuring devices, and managing access using ServiceNow and other tools.You will triage requests, support PCs and peripherals,...

Short Summary Practicante IT – Estudiante with Sutherland. Tus responsabilidades incluyen Monitoreo de inventarios Despliegues de pisos de operaciones Instalacion de equipos y software Mantenimiento preventivo y correctivo a equipos Nuestro candidato ideal sera Estudiante de ingenieria de sistemas, comunicaciones, electronica o carreras relacionadas...

Sutherland is seeking a proactive IT Support Specialist (Tier 1) in Bogotá to be the first point of contact for user technical assistance. You will remotely monitor, troubleshoot, and resolve Level 1 issues, deploying software, configuring devices, and managing access using ServiceNow and other tools. You will triage requests, support PCs and...

Sutherland Global in Bogotá, Colombia is seeking an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as an NTR-x Professional Services Engineer. The role focuses on remote installation, configuration, and integration of the NiCE NTR-x platform for enterprise-scale recording and compliance in major banks. You...

Sutherland Global is seeking a seasoned Project Manager to lead client projects from initiation to closing in a hybrid Bogotá setting. You will coordinate scope, schedule, budget, quality, and risk management while guiding cross-functional teams across global accounts.The ideal candidate has at least 5 years of PM experience, experience with international...

Sutherland Global in Bogotá, Colombia, is seeking a Senior DevOps Engineer to design, deploy, and operate secure, scalable cloud infrastructure. This role combines expertise in AWS networking, Infrastructure as Code (Terraform), Kubernetes, and DevOps practices to ensure the reliability, security, and performance of production environments.The ideal...

Sutherland is seeking a seasoned DBA to deploy, operate and maintain databases in AWS RDS, including Postgres and SQL Server, with a focus on backup, monitoring and 24x7 support. You will work within a global Database Team and collaborate across time zones.The role requires 6+ years of DBA experience, strong English, ITIL knowledge, and hands-on Terraform,...

Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

Sutherland in Bogotá is seeking an Associate HR Manager to shape workplace culture, model HR philosophy, and provide policy interpretation. You will guide employee relations and coach leadership to resolve issues in a timely manner. You will partner with senior stakeholders, support orientations, payroll data, and process improvements, while maintaining...