support

TaskUs Colombia SAS is hiring for a bilingual Customer Service position in Medellín. The role includes handling inbound and outbound calls, emails, and live chat while maintaining high customer satisfaction according to client guidelines. The position is full-time (48 hours/week) and on-site in the Medellín area, requiring advanced English and residency...

Twilio busca un Technical Account Manager 4 para gestionar incidencias y servir de contacto técnico para clientes estratégicos. Trabajarás con equipos de producto e ingeniería para mejorar la plataforma y resolverás problemas en servicios cloud y código, comunicando soluciones a audiencias técnicas y no técnicas. Con más de 4 años de...

Emerging Travel Group is seeking a Customer Support Specialist (Modification Team) to assist clients with booking changes and cancellations using our CRM. You will advise clients on bookings, liaise with suppliers, hotels, and clients, and keep operations smooth. Ideal candidates have upper-intermediate English, strong empathy, stress resistance, and...

24hours Group in Medellín, Colombia is seeking a Call Center Agent to handle inbound towing and roadside assistance requests. You will assess customer situations, gather service details, and coordinate with dispatch to ensure prompt assistance. This role requires calm, empathy, and strong communication in a fast-paced environment. Responsibilities include...

Roca Alliances S.A in Medellín is seeking a Customer Support Specialist to deliver proactive software assistance and resolve end-user issues. You will handle tickets, guide users, and contribute to the knowledge base as a SME, ensuring timely resolutions across software platforms. The role requires strong communication, problem solving, and the ability...

Kearney Italia, Inc. in Bogotá is seeking an Office Assistant to support administrative and assistance duties in the Bogotá office, reporting directly to the Office Manager. Working alongside a dedicated and diverse set of people, you will play a key role within the Bogota office You will handle routine tasks with strong MS Office skills, especially...

Booth is seeking a hands-on technical support professional for its Domains, Identity & Software division. You will resolve high-impact customer issues, acting as the technical backbone of the care organization. You will own cases end-to-end—from advanced troubleshooting to root‑cause analysis—tackling DNS, domain lifecycle issues, and API/logging...

TD SYNNEX Bogotá busca un CSR II para brindar soporte y atención al cliente y administrativo de TD SYNNEX Cloud, gestionando llamadas entrantes y consultas con resolución oportuna. Sus funciones incluyen validar derechos y coberturas, recopilar datos de incidentes y guiar a los usuarios en diagnósticos, registrando cada interacción y escalando cuando...

Quorum Software in Bogota, Colombia is seeking a Support Consultant to join a fast-paced, international team. You will handle triage of customer issues, document defects, and collaborate with product and engineering to deliver timely resolutions. The role emphasizes continuous learning, strong English communication, and after-hours on-call support for...

Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA)) Position Overview We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll. This role requires genuine technical accounting judgment, not just...

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to...

Tidal is hiring an Account Manager & Customer Support Lead to remotely manage customer relationships for a food and beverage manufacturer. You will address questions, coordinate with internal teams, and ensure timely updates throughout projects and orders. Ideal candidates have 3+ years in customer-facing roles, fluency in English and Spanish, and strong...

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to...

At Talentus Global, we are looking for you! We are a U.S. company with a strong presence in LATAM and across 20+ countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions—driven by our practices across many industries,...

Presales Specialist | Telematics We are looking for an ambitious and technically driven We are looking for an ambitious and technically driven Presales Specialist to join our growing South America Sales team in Bogotá, Colombia. In this role, you will serve as the technical advisor supporting our commercial team by designing networking solutions,...

Roca Alliances is seeking a proactive Customer Support Specialist (CSS) to deliver exceptional software support to end users. You will handle calls, tickets, and emails, troubleshoot issues, and provide timely solutions while building strong relationships with clients. With a focus on knowledge sharing, you will contribute to the knowledge base, act as...

Magic, Inc. is seeking a CX Associate - German (Voice) on a freelance basis. You will join a high-performing team to deliver a best-in-class experience to German-speaking customers in LatAm/Colombia, communicating via phone, email, and chat with empathy and efficiency. This role offers a path toward CX leadership for high-performers and provides 100%...

Interscripts, Inc. is seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medellín, Colombia. The ideal candidate should possess 2+ years of experience in IT Support and strong troubleshooting skills for desktops, laptops, and Microsoft Office products. This role emphasizes excellent communication abilities and a...

HP is seeking a Customer Operations Specialist in Colombia to manage daily customer accounts, track order status, process returns and invoicing, and coordinate with Sales, Supply Chain and Logistics teams. The role requires strong communication in English and the local language and contributes to efficient end-to-end sales operations. Typical...

Vivant is seeking a hands-on Restaurant Technology Support Specialist to manage and troubleshoot technology systems across multiple restaurant locations. You will support Toast POS, Olo, Restaurant365, and Microsoft 365, ensuring reliable operation and smooth go-live deployments. The role emphasizes independent troubleshooting, strong communication, and...