remote technical support

We are seeking L2 Technical Support Specialists who can resolve complex IT issues escalated from L1 teams and provide deskside and field support across hardware, OS, and enterprise applications. The role includes hands‑on installation, configuration, and asset lifecycle management support. Key Responsibilities: Handle escalations from L1 – advanced...

Responsibilities Assist the client in the use of the platform. Clarify doubts or questions. Address problems "bugs" effectively. Listen to comments and suggestions from customers. Provide solutions to possible problems or needs. Other tasks assigned according to operational needs. Requirements Bachelor’s degree in business administration or IT related...

Responsibilities - Advanced troubleshooting on the full range of Fortinet products - Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information - Provide customer education where needed due to gaps in networking, product knowledge, processes, etc… - Consultation of technical...

Skills & Qualifications - Typically requires field sales experience - Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company. - Understanding of TCP/IP, routing protocols, L2/L3 switches - Security products firewalls, IPSec, IDS/IPS,...

We are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services includes, specialized technical support, live robots assistance, 24/7 remote monitoring, development and maintenance of cleaning plans “patterns” for scrubber robotic machines. Our goal is to keep providing...

Storyblok GmbH is seeking a Technical Support Engineer II to handle escalated tickets and troubleshoot complex issues across CMS and web technologies. You will manage cases end-to-end, collaborate with sales, tech support, and partner managers, and help drive product improvements based on customer feedback. You will mentor a junior engineer, participate in...

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no...

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no...

Technical Support Engineers are in charge of verifying that all customers have uninterrupted service 24x7x365 for the company's products. They maintain direct contact with the customers, by e-mail and by phone, and have detailed knowledge of their needs in order to proactively provide solutions and suggestions to improve their...

¡Únete a Hero Motos! En Hero Motos, multinacional líder en el sector de motocicletas, estamos en búsqueda de un L1 Support Technical Engineer para fortalecer nuestro equipo de tecnología y brindar soporte a nuestras aplicaciones y sistemas del negocio. Principales responsabilidades Brindar soporte de primer nivel para aplicaciones del sector automotriz...

# Technical Support Expert 2Twilio Remote - Colombia Full-timeFull-timeRemoteCustomer Support---## About this roleTwilio is hiring a Technical Support Expert 2 (Remote - Colombia). This is a remote customer support role listed on the official Twilio careers site.About the Role:At Twilio, we’re shaping the future of communications, all from the comfort of...

Online education is growing, but with it, some common problems are arising across the industry: How can organizations avoid online fraud? How can organizations verify that a student was actually the one who took the online exam or actually acquired the required skills in the online course? Smowltech was born with the aim of helping organizations improve the...

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insight into industry trends, we drive targeted, efficient recruitment that builds long-lasting partnerships and supports business growth. Our...

Company Overview: BVP takes pride with Excellent Customer Service!Today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. BVP employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year. BVP's well-integrated technology solution...

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique...

# Technical Support Expert 2Twilio Remote - Colombia Full-timeFull-timeRemoteCustomer Support---## About this roleTwilio is hiring a Technical Support Expert 2 (Remote - Colombia). This is a remote customer support role listed on the official Twilio careers site.About the Role:At Twilio, we’re shaping the future of communications, all from the comfort of...

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people...

Company Description: Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is...

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...

Hitachi Energy Colombia is seeking a Sales Support Expert to provide functional and technical support throughout the sales process, delivering knowledge on products and solutions to customers. You will shape and deliver technical proposals, participate in project kickoff meetings, and ensure cost-effective, compliant offers aligned with Sales...