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Front Desk Agent
hace 2 meses
Description
Hotel Staff for Bogota, Colombia
Who we are
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Responsibilities
Responsible for communicating the different Tours & Travel products and services during the check in process Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-) Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) Responsible for recording Tours & travel sales in systems Responsible with supporting guests in case of any question/concern needed regarding an T&T product Manage receptionists tasks on the night shift Process all guest check-ins and early check outs Review receptionists’ reports Obtain clean and organized reception Accounting reports as required Ensure to complete the logbook Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests Perform adjustments and corrections and rectify all PMS problems that occur during night shift Verify that all registered guests have the payment applied correctly in the PMS Prepare of End of day procedure Make sure that all the arrivals for the following day are already assigned Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day Check all accounts of guests who check out the next day Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift Ensure standards of customer service Ensure the good conditions of reception equipment Must be able to perform the full night audit if needed Act as manager on duty for the hostel in the absence of theManagement Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety Requirements (language, years of experience, area of experience, specific knowledge) 8 months minimum of experience in reception Team management Bilingual Knowledge of PMS system Tourism /Hotel management background What can you expect No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring Huge Selina experience discounts on your stay, food & fun for you and your friends & family Have your birthday off Extra country-specific benefits; we can tell you more during the application process.Selina Candelaria - Cl. 11 #3 - 43
