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Local Account Manager
hace 3 meses
SCOPE OF POSITION
To create a unique Expeditors customer experience through total
ownership of and accountability to:
• Understand global customer's profile, needs and expectations.
• Retain existing business and continuous pursuit of global business
development
• Create a strategic and mutually beneficial relationship for Expeditors
with the customer worldwide
REPORTING STRUCTURE
District Customer Retention and Development Manager
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
• Proper Customer Organization structure in CRM following the
company's global standards
• CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining Customers SOPs and ensure full
ownership of tactical responsibilities by operation and customer
service teams
• Set the right expectations internally as well as externally with the
customers
• Leverage and implement Expeditors reporting tools and value add
solutions internally and externally with all selected customers
• Evaluate their usage and quantify their cost savings/cost avoidance
• Utilize corporate approved templates and presentations and
customize when necessary.
RETENTION
• Establish proper customer business mapping to ensure complete
understanding of customer's global business, stakeholders, spending,
strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment
with the customers mapping and Expeditors goals.
• Ensuring global visibility and collaboration across Expeditors network
(Strategic updates, KPls, service deliverables, initiatives, etc. )
• Penetrate customers organizational structure at all levels, developing
relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors service offerings
and technology.
• Ensure and drive the appropriate global alignment and engagement
with the customer through meetings and reviews
DEVELOPMENT
• Pursue a larger global wallet share with all customers, while promoting
up and cross selling with all customers at all locations
• Collaborate with the various departments and branches through
regular meetings and joint calls to promote existing and new service
offerings at all locations
• Ownership, accountability, and ongoing management of global
pipeline and opportunities to ensure a healthy growth potential and
faster business closure.
Requisitos
• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors product and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Strong presentation skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
Información adicional
All your information will be kept confidential according to EEO guidelines.
