Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Bogotá, Colombia Fitch Ratings A tiempo completoAnalyst / Sr. Analyst / Associate Director – Funds and Asset Managers – Monterrey / Colombia FAM Latam team is currently seeking an Analyst or Sr. Analyst or Associate Director based out of our Monterrey or Bogota office. The Funds and Asset Managers (FAM) team is a specialized group, focused on providing in-depth analysis and ratings for...
-
Business Insights Analyst
hace 6 días
Bogotá, Bogotá D.E., Colombia Control Risks A tiempo completoThe Business Insights Analyst will play a crucial role in enhancing business growth and client relations as part of Control Risks' Markets and Partnerships team in the LATAM region on a contractual basis. The chosen individual will focus on gathering insights about clients and conducting thorough data analysis. Furthermore, the analyst will assist in...
-
Financial Control Sr. Analyst
hace 3 semanas
Bogotá, Bogotá D.E., Colombia MICHAEL PAGE INTERNATIONAL A tiempo completoWe are looking for a professional in industrial engineering, accounting, or related areas, and 3-5 years of experience. The ideal candidate will oversee the accuracy and integrity of financial reporting, ensuring compliance with regulations and internal policies. They will analyze financial data, identify trends, and provide insights to support...
-
Data Scientist
hace 4 días
Bogotá, Colombia Publicis Global Delivery A tiempo completoJob Description What you’ll do: You will develop Quantitative Marketing Research and Statistical Techniques (Regression, Time Series). You will be working on Business Intelligence Dashboards (Microsoft PBI, Tableau, etc. You will be developing analytic Insights and Interpret Analytic. Qualifications We’re looking for strong, impactful...
-
Data Scientist
hace 1 día
Bogotá, Colombia Publicis Global Delivery A tiempo completoJob DescriptionWhat you’ll do:You will develop Quantitative Marketing Research and Statistical Techniques (Regression, Time Series). You will be working on Business Intelligence Dashboards (Microsoft PBI, Tableau, etc.You will be developing analytic Insights and Interpret Analytic.QualificationsWe’re looking for strong, impactful work experience, which...
-
Financial Control Sr. Analyst
hace 3 semanas
Bogotá D.C., Colombia MICHAEL PAGE INTERNATIONAL A tiempo completoWe are looking for a professional in industrial engineering, accounting, or related areas, and 3-5 years of experience. The ideal candidate will oversee the accuracy and integrity of financial reporting, ensuring compliance with regulations and internal policies. They will analyze financial data, identify trends, and provide insights to support...
-
Data Analyst
hace 1 semana
Bogotá, Colombia Publicis Global Delivery A tiempo completoJob Description What you’ll do: The Analyst will provide analytic support and strategic recommendations for one of Spark Foundry’s client accounts. You will determine campaign data and tracking requirements and manage measurement systems for data capture and reporting. In this position you will work primarily in Datorama and XLS. You will...
-
Data Analyst
hace 1 día
Bogotá, Colombia Publicis Global Delivery A tiempo completoJob DescriptionWhat you’ll do:The Analyst will provide analytic support and strategic recommendations for one of Spark Foundry’s client accounts. You will determine campaign data and tracking requirements and manage measurement systems for data capture and reporting.In this position you will work primarily in Datorama and XLS. You will own data QA,...
-
Data Analyst
hace 1 semana
Bogotá, Colombia Publicis Groupe A tiempo completoCompany DescriptionAt Publicis Groupe, we are looking for a Data Analyst fluent in English to join Publicis Global Delivery, the outstanding platform that we created to become a global interconnected network and provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. We are a never sleeps machine of creation that...
-
Lead Search Strategy Analyst
hace 6 días
Bogotá, Bogotá D.E., Colombia Publicis Global Delivery A tiempo completoPosition OverviewWe are thrilled to present a role at Publicis Global Delivery for a Lead Search Strategy Analyst. Publicis Global Delivery is a vibrant organization with a workforce exceeding 5,000 globally. In this position, you will oversee digital marketing initiatives for a variety of clients on platforms such as Google Ads, Bing Ads, SA360, Apple, and...
-
Cultural Insights Strategist
hace 6 días
Bogotá, Bogotá D.E., Colombia Media A tiempo completoMedia.Monks is in search of a Cultural Insights Strategist who specializes in cultural research and analysis to enhance our vibrant and fast-evolving team. As a Cultural Trends Analyst, your primary role will be to examine cultural movements and pinpoint opportunities for our organization to harness culture in innovative and meaningful ways. You will...
-
SF CRM Business Analyst Consultant Sr.
hace 2 meses
Bogotá, Colombia SOFTGIC S.A.S. A tiempo completoThis is a remote position. Estamos buscando al mejor candidato para unirse a nuestro equipo en el rol de SF CRM Business Analyst Consultant Sr. Compensación: COP 7.5M - 8.5M/mes. Ubicación: Remoto (cualquier lugar). Misión de Softgic: En Softgic S.A.S. trabajamos para la transformación digital y cognitiva de nuestros clientes,...
-
Global Renewals Center Analyst
hace 2 semanas
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completoNielsenIQ is looking for a Global Renewal Center Analyst to join the Retail Global Renewal Center Team in support of our internal business partners and NielsenIQ clients. This is a fast paced, high volume, high performing team and the applicant will work directly with our Account Directors, Sales, Finance, Accounting, Contracts, and Legal functions across...
-
Tax Analyst Sr-Colombia
hace 2 meses
Bogotá, Bogotá D.E., Colombia sistemasgl A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for a Sr Tax Analyst to join our Finances teamYou will get the chance to: Prepare and review of annual, monthly...
-
Research & Insights Analyst - Digital Marketing
hace 3 meses
Bogotá, Colombia Publicis Global Delivery A tiempo completoCompany Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries...
-
SF CRM Business Analyst Consultant Sr.
hace 2 meses
Bogotá, Colombia SOFTGIC S.A.S. A tiempo completoJob Description This is a remote position. Estamos buscando al mejor candidato para unirse a nuestro equipo en el rol de SF CRM Business Analyst Consultant Sr. Compensación: COP 7.5M - 8.5M/mes. Ubicación: Remoto (cualquier lugar). Misión de Softgic: En Softgic S.A.S. trabajamos para la transformación digital y cognitiva de...
-
Cultural Insights Strategist
hace 6 días
Bogotá, Bogotá D.E., Colombia Media A tiempo completoMedia.Monks is on the lookout for a Cultural Insights Strategist who specializes in cultural research and analysis. In this role, you will be tasked with examining cultural dynamics and uncovering strategic opportunities for our organization to harness culture in innovative and impactful manners. You will collaborate closely with the Content, Strategy, and...
-
Global Renewals Center Analyst
hace 2 meses
Bogotá, Colombia NielsenIQ A tiempo completoJob Description NielsenIQ is looking for a Global Renewal Center Analyst to join the Retail Global Renewal Center Team in support of our internal business partners and NielsenIQ clients. This is a fast paced, high volume, high performing team and the applicant will work directly with our Account Directors, Sales, Finance, Accounting, Contracts, and...
-
Sr. Business Analyst Commerce
hace 2 semanas
Bogotá, Cundinamarca, Colombia Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Cultural Insights Strategist
hace 6 días
Bogotá, Bogotá D.E., Colombia Media A tiempo completoMedia.Monks is in search of a Cultural Insights Strategist with a focus on cultural research and analysis to enhance our vibrant and dynamic team. As a Cultural Research Specialist, your primary responsibility will be to examine cultural trends and pinpoint opportunities for our organization to creatively engage with culture in meaningful ways. You will...
![Concentrix](https://media.trabajo.org/img/noimg.jpg)
Sr Analyst, Global Analytic Insights
hace 3 meses
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
The Contact Center Performance Business Analyst will deliver analysis of contact center performance and customer satisfaction data to support operational improvement initiatives. You will work on an analytic team to assess processes that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of initiatives to improve those scores. The Business Analyst will interpret performance trends, identify root causes behind the trends, and then contribute to the development of performance improvement efforts. You will report to Global Analytics Manager.
Responsibilities:
- Review customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produce monthly management reports.
- Analyze qualitative and quantitative data and identify performance improvement opportunities via Microsoft Pivot tables, crosstabs or via other tools. Determine areas for drill-down focus and conduct analyses to understand the drivers of performance gaps.
- Develop key driver analysis, statistical linkages and calibration between metrics.
- Coordinate data feeds with Operations to provide data for analysis.
- Document current operational processes as part of root cause analysis and input to improvement initiatives; identify possible gaps that may contribute to lower key metric results.
- Facilitate root cause analysis to determine the underlying drivers behind performance gaps. Root cause may include on site observation, interviews, and process documentation.
- Contribute to analytic/engagement plan development based on analytic findings, metric performance, and client our needs.
- Contribute to recommendation/initiative development based on results of analysis.
- Develop updates to reflect current status of activities; monitors progress against action plans; monitor contact center operational performance on objectives; isolate initiative effectiveness on improving key performance metrics.
- Produce documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews.
- Contribute to team goals.
- Produce quality analysis or root cause; meet timing demands.
Requirements:
Bachelor’s degree in related field from a four-year college or university with three to five years related experience. MBA a plus
- Desired advanced MS skills; Experience in R, Python
- Ability to organize and prioritize projects in a fast paced and deadline-oriented business development
- Experience with statistical concept and applications, data analysis
- Analytics background
- Plan, and take actions through engagement, prioritization, and foresight
- Analytical thinking and problem-solving skills; ability to apply quantitative data analysis techniques to improve work processes.
- Strong organizational and project management skills.
- Able to establish a course of action for self to accomplish a series of specific goals while using appropriate resources.
- Good written and oral communication skills.
- Experience with contact centers, customer satisfaction data analysis
- Experience with statistical concepts and applications
- Experience working in an environment where work activities and deliverables are dependent on a diverse group of technical and business functional experts.
- Experience working in an emerging environment.
- Demonstrated ability to meet deadlines.
- Experience with process consulting a plus.
- Six Sigma certification a plus.
- Must have proficiency with multiple software applications including email messaging application, Microsoft Word, Excel (including Pivot table / Power Pivot functionality) and PowerPoint.
#ConcentrixCataly
Location:
COL Bogata - Plaza Titan
Language Requirements:
Time Type: