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Administrative Assistant

hace 2 meses

Bogotá, Colombia EMAPTA A tiempo completo
Job Description

Make a Difference Every Day: Join a Team That Truly Cares

Step into a role where your organizational skills can shine while making a meaningful impact in people's lives. As an Administrative Assistant with Coomber Care Company Ltd., trading as Home Instead, you’ll enjoy an enviable work-life balance, ensuring your professional growth doesn’t come at the cost of your personal dreams. Imagine being part of a supportive environment that prioritizes your well-being while you help others live fulfilling lives. This role offers you the opportunity to build a bright future, both personally and professionally, without compromising on your values or time.

In this role, you’ll be at the heart of our operations, ensuring smooth office administration while supporting our dedicated care team. You’ll handle everything from managing communications to coordinating projects, playing a crucial role in our mission to enhance the lives of the elderly in our community.


Your Path to a Rewarding Career: The Essentials

Employment Type: Indefinite term type contract
Shift: Monday – Friday 06:00 – 15:00
Work Setup: Onsite, Bogota


Your Daily Impact: What You’ll Do

  • Oversee all aspects of office administration while being responsive to the business's evolving needs.
  • Answer phone calls in a polite, professional manner; resolve caller inquiries, and relay clear messages as needed.
  • Manage and respond to email correspondence promptly.
  • Maintain effective systems to ensure all filing and databases are kept up to date.
  • Support the service delivery process, including ensuring compliance and updating systems.
  • Maintain the Excel database of Referrers (RPNs) and manage monthly email communications.
  • Monitor ACP alerts, follow up with care professionals until successful logins, and keep the client updated; escalate missed calls to the Office or Duty Manager when necessary.
  • Conduct spot checks on a range of service delivery processes to ensure quality.
  • Coordinate administrative tasks related to client and care professionals' quality assurance programs.
  • Organize holidays for the office team.
  • Coordinate the on-call Rota effectively.
  • Manage Care Professionals retention activities, including newsletters and Care Professional of the Month programs.
  • Support various projects and IT initiatives as needed.
  • Control and maintain the office technology register, ensuring it meets office needs.
  • Make calls on behalf of the office team to clients.
  • Assist in preparing PowerPoint presentations and other materials when required.
  • Perform any other duties necessary for the successful operation of the business.
  • Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy in all aspects of employment and service delivery.


Requirements

What You’ll Bring: Skills and Qualifications

  • Proficient in Microsoft 365 programs with the ability to learn new software and systems quickly.
  • Proven experience in office administration within a busy office environment.
  • Strong organizational skills with the ability to multitask effectively.
  • Self-motivated with the flexibility to adapt to changing needs.
  • Excellent written and verbal communication skills.
  • Keen eye for detail with the ability to work accurately under pressure.
  • Strong team player with the confidence to work independently.
  • Proficiency in English (Plus Skill).
  • Healthcare-related skills (advantageous but not required).


Benefits

Why You’ll Love Working Here: Perks and Benefits

  • 5 Days Work Week: Enjoy your weekends off to recharge.
  • Prepaid Medicine: Comprehensive healthcare coverage.
  • Work-Items Provided: Laptop, mouse, and headset to set you up for success.
  • Indefinite Term Type Contract: Job security you can count on.
  • Extra Vacation Days: 20 days of leave, with the option to monetize five extra days.
  • Direct Client Exposure: Build relationships and grow your professional network.
  • Career Growth Opportunities: Advance your career in a supportive environment.
  • Diverse and Inclusive Workplace: Join a team that celebrates diversity and fosters inclusivity.
  • Prime Office Locations: Work from our modern offices in Bogotá and Medellin.
  • Upskilling: Access to the Emapta Academy for continuous learning and development.


About Coomber Care Company Ltd. Trading as Home Instead

Our client, Home Instead, is a leading provider of home care services, dedicated to helping seniors live independently and comfortably in their own homes. Since its inception in 1994, Home Instead has grown into the world’s largest home care network, supporting over 100,000 seniors globally. Committed to delivering the highest quality care, Home Instead’s personalized services ensure that every client and their family receives compassionate and expert care. By joining Home Instead, you become part of a global mission to enhance the aging experience for seniors, driven by a combination of high-tech innovation and high-touch expertise.


Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaExperience



Requirements
What You’ll Bring: Skills and Qualifications Proficient in Microsoft 365 programs with the ability to learn new software and systems quickly. Proven experience in office administration within a busy office environment. Strong organizational skills with the ability to multitask effectively. Self-motivated with the flexibility to adapt to changing needs. Excellent written and verbal communication skills. Keen eye for detail with the ability to work accurately under pressure. Strong team player with the confidence to work independently. Proficiency in English (Plus Skill). Healthcare-related skills (advantageous but not required).