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Head of Account Management and Customer Success

hace 3 meses

Bogotá, Colombia T-mapp Jobs A tiempo completo

Estamos en búsqueda de Head of Account Management and Customer Success para nuestro cliente, una importante compañía de software enterprise que está revolucionando el mercado a través de IA. En este rol, tendrás la misión de liderar estratégicamente  a un equipo de Key Account Managers en México y Colombia para alcanzar los objetivos de retención y expansión de cuentas a través de la venta de nuevas soluciones que aumenten la facturación de la compañía con el cliente. Será fundamental garantizar que los clientes obtengan un valor excepcional de las soluciones ofrecidas, promoviendo la implementación inicial, renovación y expansión del producto, así como la facturación en cuentas existentes. 


Responsabilidades:
  • Desarrollar y ejecutar estrategias para cumplir con el presupuesto a cargo.
  • Desarrollar y ejecutar estrategias para maximizar la satisfacción del cliente y el éxito de las cuentas asignadas, incluyendo todo el ciclo desde la primera consultoría e implementación hasta la gestión continua del cliente.
  • Liderar y motivar a un equipo de Key Account Managers para alcanzar los objetivos de retención y expansión de cuentas a través de la venta de nuevas soluciones.
  • Supervisar y coordinar la operación de cuentas en distintos países, asegurando la coherencia y efectividad de las estrategias a nivel internacional.
  • Colaborar estrechamente con equipos internos como ventas, soporte técnico y desarrollo de productos para alinear estrategias y asegurar la entrega efectiva de soluciones.
  • Implementar programas de gestión de cuentas que aseguren la entrega continua de valor y el cumplimiento de las expectativas del cliente.
  • Utilizar herramientas de reporting para analizar métricas de rendimiento, identificar oportunidades de mejora y tomar decisiones informadas.
  • Identificar oportunidades de upsell y cross-sell para profundizar y maximizar el valor del cliente y fomentar relaciones a largo plazo.
  • Servir como punto de contacto principal para clientes estratégicos, cultivando relaciones sólidas y asegurando la satisfacción continua.
Experiencia y Conocimientos
  • Experiencia: Mínimo 4 años de experiencia en roles de gestión de cuentas o posiciones similares en la industria de tecnología o SaaS, liderando equipos para alcanzar objetivos de retención y crecimiento de cuentas; preferiblemente con experiencia en productos o servicios relacionados con inteligencia artificial o ventas digitales.
  • Educación: Pregrado en carreras Administrativas (Administración de Empresas, Economía, Ingeniería Industrial o afines) con especialización. Maestría o especialización en las carreras previamente mencionadas.
  • Idiomas: Dominio del inglés a nivel avanzado
  • Conocimientos Técnicos:
    • Manejo de Herramientas CRM: Experiencia en el uso de plataformas de gestión de relaciones con clientes (CRM) como HubSpot u otras similares.
    • Análisis de Datos: Habilidad para interpretar y analizar datos de rendimiento y métricas clave utilizando herramientas de reporting y análisis como Tableau, Power BI, o Excel avanzado.
    • Estrategias de ventas y técnicas de upsell y cross-sell.
    • Análisis de métricas de rendimiento y reporting para la toma de decisiones informadas.
Competencias
  • Habilidades en liderazgo, trabajo en equipo, negociación, comunicación, orientación a resultados y al cliente, atención, innovación, solución de problemas y adaptabilidad.
Beneficios
  • Salario competitivo 
  • Contrato Indefinido 
  • Oportunidades de desarrollo profesional y crecimiento 
  • Presencial, Bogotá
Envía tu CV y embárcate en este emocionante proceso que podría cambiarte la vida Un abrazo, T-mapp Team