Bilingual Agent

hace 4 meses

Bogotá, Colombia KM2 Solutions A tiempo completo

Perform bilingual screening, answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly.

Responsibilities include:

  • English level C1 or better.
  • Having conversations with customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer questions regarding products or customer service problems and situations as needed.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM software.


Job Requirements:

  • High school diploma
  • Excellent communication skills, including verbal, reading and written skills
  • Ability to work with others
  • Good computer skills
  • Multi-tasking skills
  • Excellent people skills

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