Shopify Virtual Assistant

About Us
Super Speciosa is a leading e-commerce brand in the herbal supplement space, offering high-quality kratom products to thousands of customers every month. We are a fast-growing, mission-driven D2C brand focused on transparency, compliance, and exceptional customer experiences.

As our operations scale, we're expanding our digital team to support a stronger, more optimized Shopify ecosystem that keeps our storefront performing at its best.

Position Overview
We are looking for a highly skilled
Shopify Virtual Assistant
with deep Shopify expertise, strong technical understanding, and proven experience managing, optimizing, and supporting Shopify stores.

This role will support our marketing, product, and e-commerce teams by ensuring the website stays up-to-date, error-free, fast, conversion-optimized, and ready for ongoing promotional campaigns.

Experience in the
supplements, wellness, or regulated e-commerce niche
is a strong plus.

This is a remote, full-time role with potential to grow into a long-term postion.

Requirements
*Key Responsibilities
Shopify Store Management*

• Manage product listings, variants, pricing, inventory updates, and PDP/collection optimizations
• Update onsite promotions: announcement bars, landing pages, pop-ups, banners, discounts, and automation triggers
• Create and maintain landing pages (Replo, theme editor, custom sections, etc.)
• Monitor store performance and resolve technical issues as they arise
• Collaborate with our graphic designer and marketing team for new assets and promotions

*Technical Shopify Expertise*

• Modify and update Shopify 2.0 themes
• Assist with Liquid/HTML/CSS edits for troubleshooting or customization
• Integrate, manage, and troubleshoot Shopify apps (Klaviyo, ReConvert, AfterSell, tracking apps, reviews apps, etc.)
• Optimize store speed, mobile performance, and UX
• Support CRO audits, A/B testing setup, and data collection
• Create and manage Shopify flows and automations

*E-Commerce Operations*

• Assist with order flow checks, tracking updates, and fulfillment-related troubleshooting
• Perform data entry, maintain organized records, track SKUs, and ensure product accuracy
• Prepare reports and assist in coordinating tasks with marketing, development, and customer support teams
• Support B2B/wholesale setup, product uploads, and pricing updates when needed

*Ongoing Administrative Support*

• Maintain documentation for store processes and product updates
• Ensure accurate implementation of promotional campaigns on Shopify
• Coordinate with internal teams (marketing, product, fulfillment, dev) to ensure smooth execution

Required Skills

• 2+ years proven experience managing Shopify stores (DTC, dropshipping, or e-commerce)
• Strong understanding of Shopify 2.0, sections, templates, metafields, and theme customizations
• Ability to make front-end edits using Liquid, HTML, CSS (basic JS is a plus)
• Experience with Klaviyo, ReConvert, AfterSell, GemPages, and other Shopify apps
• Excellent organizational skills with strong attention to detail
• Ability to troubleshoot Shopify issues quickly and effectively
• Strong communication skills; ability to work independently and meet deadlines
• Comfortable working with technical documentation and following SOPs

Preferred Qualifications

• Experience in supplements, wellness, or regulated product industries
• Familiarity with Shopify Plus
• Understanding of CRO principles, mobile optimization, A/B testing, and site performance
• Experience with Shopify API, Flow, Scripts, or advanced automation
• Knowledge of basic SEO best practices (metadata, alt text, structured content)
• Experience coordinating with remote teams (marketing, design, development)

Benefits

• Flexible remote work schedule
• Opportunity to work with a fast-growing D2C brand
• Long-term growth potential within our e-commerce and marketing team
• Collaborative team culture with ongoing learning opportunities
• Direct involvement in improving conversion rates, UX, and site performance