Experience Transformation and Country Leader

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Are you a seasoned digital and experienced transformation leader who wants to grow a successful business and have real impact on the world's critical systems? Then you'll love working at Kyndryl Vital.

At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Then you'll love working at Kyndryl Vital.

At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world's best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it.

As the Country Leader for Kyndryl Vital Colombia you will wear a couple of hats. First, you will lead the business of Kyndryl Vital — growing it, selling it, building the team to deliver it. Second, you will use your unique blend of business acumen, technical knowledge, and psychology, to lead customers through complex challenges by identifying paths to value and a strategy for breakthrough experiences. You'll lead Kyndryl Vital customer engagements, guide the team, and provide insights, ideas, and leadership at the CEO level. You'll partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl's alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life. You'll work with Kyndryl Vital Colombia leaders to identify high-potential customer projects, build a pipeline for the team, and you will constantly look for more ways to add value to our customer's businesses.

You can learn more about Kyndryl Vital here:

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to growing your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certifications. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• C-Suite Engagement: Expertise advising C-suite executives on aligning technology initiatives from an experience-first orientation, aligning organizational strategy and ROI
• Integrated Roadmaps: Fluency integrating human needs and business objectives into technology roadmaps with clear ROI frameworks
• Cross-functional Leadership: Experience collaborating with technical architects/engineers to implement enterprise solutions at scale
• Project Lifecycle Leadership: in cross-functional teams through full project lifecycles - discovery to deployment
• Consensus Building: Skills building consensus among stakeholders with competing priorities through service blueprints/co-creation workshops
• Team Development: Demonstrated ability in team development - hiring creative talent, mentorship programs, and scaling operations. Proven success in building/managing high-performing teams for large-scale digital transformation initiatives
• Business Acumen: You understand business stratgy and can connect it to experience.
• Psychology: You have a deep understanding of human needs and behavior.
• Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs.
• Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.
• Value Identification: You have a knack for uncovering new sources of value.
• Experience Optimization: You can evaluate and recommend ways to optimize experiences.
• Storytelling: You can communicate clearly and compellingly.
• Research: You can design and conduct user research, market evaluations, and competitive analyses.
• AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.

Preferred Professional And Technical Expertise

• 10+ years experience
• Deep industry vertical experience
• Experience in both enterprise and agency worlds
• Knowledge and experience in IT infrastructure or other technical applications
• Human behavior, change management, or other applied social sciences
• Data science, AI/ML background
• Experience in DesignOps or otherwise experienced in design-specific processes and capabilities

Required Education

Bachelor's Degree or equivalent portfolio

Preferred Education
MDM, MDes, MFA, dMBA or equivalent

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.