Customer Success Agent

hace 6 días


Bogotá DC Brazil, Colombia Solvo S A tiempo completo


We're looking for a dynamic Customer Success Agent to support our franchise network and ensure operational excellence across payment systems, equipment, and customer experience.

Remote 100% | Full-time

International Project – Spanish company in the self-service laundry industry

Key Tasks:

  • Resolve Tier 1 incidents within 24h (platform, connection, peripherals).
  • Coordinate with external technical services and manage spare parts.
  • Support smart systems and basic automation setups.
  • Monitor recurring issues and suggest improvements.
  • Collaborate with Operations & Marketing on customer experience.
  • Assist franchisees with onboarding and support.

Profile:

  • 2+ years in customer support or franchise service.
  • Strong English (level 8–9).
  • Experience in laundry/services sector is a plus.
  • Familiarity with Freshdesk, IGEST, Nayax.
  • Excellent communication, autonomy, and multitasking skills.

¿Te interesa?

Postúlate directamente en nuestra oferta o envía tu CV a



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