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Services Support

hace 1 día

Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description
Role Specific Responsibilities

  • Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements
  • Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers
  • Understands customers business requirements and aligns to Cisco solutions
  • Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
  • Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding
  • Inspire customers to take needed actions in their onboarding for success and track long term business outcomes
  • Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns, and drive incremental growth
  • Collaborate with peers to share best practices to improve delivery processes and the customer experience
  • Handover newly onboarded customers to Customer Success team "ready to go," post activation
  • Understand and connect customer goals to offer functionality to accelerate customer value
  • According to the specific needs of customers, can take the initiative to learn, consult, and solve relevant problems for customers
  • Lead Generation
  • A good customer service spirit and attitude

Requirements

  • Min 1 year to 3 years + working experience in IT industry (Service support) / Customer Success and/or Customer relationship management
  • Work experience with Cisco related products or Cisco CCNA certification is preferred (Technical knowledge preferred)
  • Excellent Communication Skills
  • Presentation and Collaboration skills
  • Multiple stakeholder management (Candidate should have worked in B2B environment)
  • Can work independently without supervision, confident customer-facing, can-do attitude / Positive demeanor
  • Great Team player and flexible
  • Consultative and Strategic mentality
  • Skilled in converting goals into actionable plans to meet business objectives
  • PowerPoint, Excel knowledge and basic reporting skills
  • Willingness to work in US Shift hours (permanently)
  • Bachelor's Degree (or equivalent) in Engineering or similar technical field

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.